Technical Specialist

NTT
Bengaluru, Karnataka
Workplace: HybridFull timeFunction: CybersecurityEducation: bachelorsSkills: ["Customer service orientation","Proactive thinking","Problem-solving","Self-organized","Analytical thinking"]

Provide advanced technical support to clients by identifying, investigating, and resolving security-related incidents and problems while maintaining zero missed SLA conditions. Maintain support processes, monitor service delivery, document incidents, and keep configuration items accurate and secure. Use knowledge articles for diagnosis, escalate unresolved issues, and remotely investigate root causes. Coordinate repairs, collaborate with stakeholders and vendors, and create/update knowledge articles while continuously upgrading skills and certifications in networking and security technologies.

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FursaFursa
NTT
NTT
3 months ago

Technical Specialist

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Last checked: 20 hours agoStatus: Live

Job Summary

Provide advanced technical support to clients by identifying, investigating, and resolving security-related incidents and problems while maintaining zero missed SLA conditions. Maintain support processes, monitor service delivery, document incidents, and keep configuration items accurate and secure. Use knowledge articles for diagnosis, escalate unresolved issues, and remotely investigate root causes. Coordinate repairs, collaborate with stakeholders and vendors, and create/update knowledge articles while continuously upgrading skills and certifications in networking and security technologies.
Location: Bengaluru, Karnataka
Workplace: Hybrid
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Maintain the support process and handle support requests according to procedures.
  • •Identify, prioritize, diagnose, and resolve security incidents and problems following agreed procedures.
  • •Monitor service delivery against SLAs, analyze service records, and initiate or report actions to maintain/improve service levels.
  • •Remotely investigate root causes, assist with implementation of agreed remedies, and provide service recovery after incidents.
  • •Maintain secure configuration of configuration items (CIs), document/close resolved incidents, and create/update knowledge articles; coordinate repairs and escalate unresolved incidents.

Key Requirements

  • •Seasoned experience in security technologies such as Firewall, IPS, IDS, and Proxy.
  • •Seasoned experience providing technical support to clients and performing diagnosis/troubleshooting.
  • •Seasoned experience providing remote support in security technologies and within relevant security domains.
  • •Knowledge of technical documentation and ability to apply management agent concepts, redundancy concepts, and remote console architecture.
  • •Professional-level networking/security technology certification (e.g., Juniper JNCIE, Fortinet FCSS/FCX) or equivalent education in IT/Computing.
Experience:Security technologiesTechnical supportRemote support
Education:Bachelor's in Information Technology or Computing or related field
Skills:Customer service orientationProactive thinkingProblem-solvingSelf-organizedAnalytical thinking
Certifications:JNCIEFCSSFCX
Tech Stack:CiscoMicrosoftARCAudio CodesPeterCOnnectSonusJuniperFortinetFirewallIPSIDSProxyRedundancyRemote console

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn