Hypercare Coordinator

Own the full MQL lifecycle from intake through 24-hour lead acceptance: accurately record leads in Salesforce, qualify them using standardized scripts and questionnaires, allocate them to the right sales reps, and drive timely follow-ups. Execute and analyze NPS surveys, track performance against targets, and share insights with the Marketing Manager while collaborating with the EMEA Hypercare team to ensure consistent Hypercare workflow and compliance.