FOH - Reception_Front of House_Dubai Festival City Fitness First UAE_HOSP - Centrepoint Festival City - Dubai, UAE_Fitness First

Landmark Group
Dubai
Workplace: OnsiteFull timeFunction: SalesEducation: high_schoolSkills: ["Customer service","Communication","Professionalism","Problem-solving","Attention to detail"]

Provide welcoming, professional front-desk service for Fitness First club visitors, creating great first impressions across communication channels. Manage daily front-desk operations and ensure SOPs are followed, including member access, calls, and handling member inquiries. Support escalations and member complaints, help drive member journey and NPS goals, and manage key front-desk performance tasks such as cash handling, membership dues, and stock control.

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FursaFursa
Landmark Group
Landmark Group
11 months ago

FOH - Reception_Front of House_Dubai Festival City Fitness First UAE_HOSP - Centrepoint Festival City - Dubai, UAE_Fitness First

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 minutes agoStatus: Live

Job Summary

Provide welcoming, professional front-desk service for Fitness First club visitors, creating great first impressions across communication channels. Manage daily front-desk operations and ensure SOPs are followed, including member access, calls, and handling member inquiries. Support escalations and member complaints, help drive member journey and NPS goals, and manage key front-desk performance tasks such as cash handling, membership dues, and stock control.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service and create the best first impressions across communication channels for club visitors.
  • •Run professional daily front-desk operations, ensuring the club opens on time, the front desk is staffed, and all SOPs are followed.
  • •Handle member calls and support member journey execution, including managing challenges, escalations, and complaints as needed.
  • •Answer incoming calls and take effective messages; maintain cleanliness and adhere to front-desk policies (including no mobile phone policy).
  • •Support business performance tasks such as cash up accuracy, managing membership dues/payments, membership arrears renewals, and stock control using the MF system.

Key Requirements

  • •Secondary education (A level or equivalent).
  • •Deliver excellent customer service to club visitors while maintaining professionalism at the front desk.
  • •Follow relevant business SOPs and comply with health and safety responsibilities.
  • •Be knowledgeable on club operations and provide information such as club rules, class timetables, promotions, and events.
  • •Handle front-desk tasks including member calls, guest access/pass SOPs, and accurate data entry for memberships.
Education:High School
Skills:Customer serviceCommunicationProfessionalismProblem-solvingAttention to detail
Languages:US
Tech Stack:MYZONEMembers FirstMF system

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
Glassdoor
Glassdoor: 3.5
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