Landmark Group

10 months ago

FOH - Reception_Front of House_Dubai Festival City Fitness First UAE_HOSP - Centrepoint Festival City - Dubai, UAE_Fitness First

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide welcoming, professional front-desk service for Fitness First club visitors, creating great first impressions across communication channels. Manage daily front-desk operations and ensure SOPs are followed, including member access, calls, and handling member inquiries. Support escalations and member complaints, help drive member journey and NPS goals, and manage key front-desk performance tasks such as cash handling, membership dues, and stock control.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Deliver excellent customer service and create the best first impressions across communication channels for club visitors.
•Run professional daily front-desk operations, ensuring the club opens on time, the front desk is staffed, and all SOPs are followed.
•Handle member calls and support member journey execution, including managing challenges, escalations, and complaints as needed.
•Answer incoming calls and take effective messages; maintain cleanliness and adhere to front-desk policies (including no mobile phone policy).
•Support business performance tasks such as cash up accuracy, managing membership dues/payments, membership arrears renewals, and stock control using the MF system.

Key Requirements

•Secondary education (A level or equivalent).
•Deliver excellent customer service to club visitors while maintaining professionalism at the front desk.
•Follow relevant business SOPs and comply with health and safety responsibilities.
•Be knowledgeable on club operations and provide information such as club rules, class timetables, promotions, and events.
•Handle front-desk tasks including member calls, guest access/pass SOPs, and accurate data entry for memberships.

Education:High School

Skills:Customer serviceCommunicationProfessionalismProblem-solvingAttention to detail

Languages:US

Tech Stack:MYZONEMembers FirstMF system

Company Brief

Landmark Group

UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Founded: 1973

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Landmark Group

10 months ago

FOH - Reception_Front of House_Dubai Festival City Fitness First UAE_HOSP - Centrepoint Festival City - Dubai, UAE_Fitness First

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Deliver excellent customer service and create the best first impressions across communication channels for club visitors.
•Run professional daily front-desk operations, ensuring the club opens on time, the front desk is staffed, and all SOPs are followed.
•Handle member calls and support member journey execution, including managing challenges, escalations, and complaints as needed.
•Answer incoming calls and take effective messages; maintain cleanliness and adhere to front-desk policies (including no mobile phone policy).
•Support business performance tasks such as cash up accuracy, managing membership dues/payments, membership arrears renewals, and stock control using the MF system.

Key Requirements

•Secondary education (A level or equivalent).
•Deliver excellent customer service to club visitors while maintaining professionalism at the front desk.
•Follow relevant business SOPs and comply with health and safety responsibilities.
•Be knowledgeable on club operations and provide information such as club rules, class timetables, promotions, and events.
•Handle front-desk tasks including member calls, guest access/pass SOPs, and accurate data entry for memberships.

Education:High School

Skills:Customer serviceCommunicationProfessionalismProblem-solvingAttention to detail

Languages:US

Tech Stack:MYZONEMembers FirstMF system

Company Brief

Landmark Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Founded: 1973

Glassdoor: 3.5

Website LinkedIn Glassdoor