Cross Technology Managed Services Engineer (L3)

NTT
Beijing
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Planning","Adaptability","Active listening","Client-focused"]

Provide client support in a cross-technology managed services environment by proactively identifying and resolving complex technical incidents. Ensure client infrastructure is configured, tested, and operational while maintaining zero missed SLA conditions through monitoring, logging, analysis, and escalation. Drive continuous improvements via product reviews, optimization and automation, knowledge articles, and mentoring L2/L3 teams across cloud, security, networking, and applications.

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FursaFursa
NTT
NTT
15 hours ago

Cross Technology Managed Services Engineer (L3)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide client support in a cross-technology managed services environment by proactively identifying and resolving complex technical incidents. Ensure client infrastructure is configured, tested, and operational while maintaining zero missed SLA conditions through monitoring, logging, analysis, and escalation. Drive continuous improvements via product reviews, optimization and automation, knowledge articles, and mentoring L2/L3 teams across cloud, security, networking, and applications.
Location: Beijing
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Proactively identify and resolve technical incidents to provide exceptional client service.
  • •Manage high-complexity tickets, perform advanced troubleshooting, and ensure zero missed SLA conditions.
  • •Use monitoring and alerting to conduct checks, respond to alerts, log incidents, analyze, assign, and escalate support calls.
  • •Create knowledge articles for frequent tasks/issues and train junior team members to execute them.
  • •Mentor L2 teams on advanced troubleshooting and support delivery of projects and disaster recovery functions while adhering to client requirements and timelines.

Key Requirements

  • •Extensive Managed Services experience handling complex cross-technology infrastructure.
  • •Strong understanding of ITIL processes.
  • •Proven experience working with vendors and/or third parties.
  • •Ability to communicate and work across different cultures and social groups.
  • •Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
Experience:Managed servicesITIL
Education:Bachelor's
Skills:CommunicationPlanningAdaptabilityActive listeningClient-focused

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn