Customer Success Intern

Devoteam
Madrid
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Proactive","Organization","Communication","Empathy","Attention to detail"]

Support daily operations for a portfolio of Google Workspace customers, helping resolve operational questions and managing administrative requests through a license inbox. Assist with renewal cycle management, including tracking key dates, preparing renewal proposals, verifying active services in console, and following up to close renewals. Help monitor account health, support onboarding, and coordinate with the senior team using CRM and internal platforms to improve adoption, retention, and customer satisfaction.

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Devoteam
Devoteam
15 hours ago

Customer Success Intern

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Last checked: 13 hours agoStatus: Live

Job Summary

Support daily operations for a portfolio of Google Workspace customers, helping resolve operational questions and managing administrative requests through a license inbox. Assist with renewal cycle management, including tracking key dates, preparing renewal proposals, verifying active services in console, and following up to close renewals. Help monitor account health, support onboarding, and coordinate with the senior team using CRM and internal platforms to improve adoption, retention, and customer satisfaction.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Provide first-line support for Customer Success, handling operational questions, administrative requests, and managing the license request inbox for Google Workspace.
  • •Support the renewal cycle by tracking key expiration dates, preparing renewal proposals, checking active services in console, and following up through administrative closure.
  • •Monitor account health by tracking service usage and identifying recurring issues to help ensure customers remain satisfied and active.
  • •Assist with onboarding by supporting new customer incorporation, updating internal databases, and tracking paperwork in internal platforms.
  • •Coordinate with the senior team by sharing data and operational support to identify expansion opportunities or prevent churn.

Key Requirements

  • •English fluency (C1 / high B2) for daily request handling and communication with international contacts.
  • •Strong customer-first orientation with excellent communication, empathy, and service mindset to resolve daily requests quickly.
  • •High organization and attention to detail to manage a high volume of renewals and simultaneous requests without losing control of deadlines.
  • •Availability to sign a training agreement (convenio de prácticas) for at least 6 months (value full-time availability).
  • •Students or recent graduates in Business Administration (ADE), International Business, or Marketing.
Education:
Skills:ProactiveOrganizationCommunicationEmpathyAttention to detail
Languages:English
Tech Stack:Google WorkspaceCRMCloudIntelligence artificial

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn