NTT

4 months ago

Cross Technology Managed Services Engineer (L1)

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Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients, ensuring their IT infrastructure and systems stay operational. Monitor client environments to detect issues early, investigate and resolve first-line incidents and service requests, and provide support via phone, ITSM tickets, or chat. Perform routine maintenance such as patching and configuration changes, collaborate across technology domains, and contribute to disaster recovery activities while delivering zero missed service levels.

Location: Indonesia

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Provide first-line support as the first point of contact for clients to keep IT infrastructure and systems operational.
•Proactively monitor client infrastructure and solutions, identifying problems and errors before or as they occur.
•Investigate first-line incidents, determine root causes, and support clients via telephone, ITSM tickets, or chat.
•Carry out maintenance activities such as patching and configuration changes to ensure smooth operation.
•Work across multiple technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration) and contribute to disaster recovery tests and handovers.

Key Requirements

•Entry-level experience troubleshooting and supporting security, networking, data centre, systems, or storage in a medium to large ICT organization.
•Basic knowledge of management agents, redundancy concepts, and ITIL processes.
•Disciplined ticket handling day to day, acting promptly according to defined SOPs.
•Ability to resolve tickets using available knowledge articles or provided SOPs.
•Good understanding of using ITSM tools and planning activities/projects in advance.

Education:Bachelor's in IT or Computing

Skills:Client-centricCommunicationActive listeningDisciplineAdaptability

Tech Stack:ITILITSMITSM toolsManagement agentsDisaster recoveryDataSystemsStorageNetworkingCloudSecurityApplicationsCollaboration

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT