Onsite Video Support Technician

HP
São Luís
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: associatesSkills: ["Communication","Customer service","Problem-solving"]

Support the customer’s video conferencing environment on-site in São Luís, MA, Brazil. Provide technical support and troubleshooting for video conferencing issues, manage MACD requests, maintain documentation, assist in asset management, and ensure smooth end-to-end service while delivering excellent customer service.

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FursaFursa
HP
HP
3 months ago

Onsite Video Support Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support the customer’s video conferencing environment on-site in São Luís, MA, Brazil. Provide technical support and troubleshooting for video conferencing issues, manage MACD requests, maintain documentation, assist in asset management, and ensure smooth end-to-end service while delivering excellent customer service.
Location: São Luís
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide technical support for a customer’s end users.
  • •Open tickets for incidents and maintain the customer incident management and CMDB systems.
  • •Provide on-site support for video on-site MACD requests including installing, configuring, maintaining, and removing video equipment as requested.
  • •Escalate issues to Poly and provide updates on problems with standard Poly video conferencing products to help resolve customer issues.
  • •Update and maintain customer video environment, documentation, and process documentation.

Key Requirements

  • •Associate degree or equivalent experience preferred.
  • •2+ years of Video Conferencing background supporting Audio-Visual systems, including experience with Poly products and/or 3rd party video conferencing devices.
Experience:2+ yearsVideo conferencingAVTelecommunications
Education:Associate's
Skills:CommunicationCustomer serviceProblem-solving
Languages:English
Tech Stack:Microsoft TeamsPolyTCP/IPLANVideo conferencingTroubleshooting

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn