Canon

2 months ago

Product Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide day-to-day product support to customers and field service staff for implementation, customization, questions, and problems. Collaborate with development teams to manage bugs, enhancements, and support activities, ensuring effective issue resolution and customer satisfaction.

Location: Milan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
•Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
•Identifies, documents, and reports design, reliability and maintenance problems and bugs.
•Gathers and consolidates feedback from customers and field staff.
•Coordinates with field support specialists and customers to address and resolve problems and expand product usage.

Key Requirements

•Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
•Ability to collaborate with development teams to manage bugs, enhancements, and support activities.
•Experience in collecting, documenting, and managing issues through ticketing systems.
•Excellent communication skills and a strong customer focus with the ability to work effectively in cross-functional teams.
•Ability to translate technical needs and customer feedback into actionable steps.

Company Brief

Canon

Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1937

Glassdoor: 3.6

Website LinkedIn

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Canon

2 months ago

Product Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Milan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
•Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
•Identifies, documents, and reports design, reliability and maintenance problems and bugs.
•Gathers and consolidates feedback from customers and field staff.
•Coordinates with field support specialists and customers to address and resolve problems and expand product usage.

Key Requirements

•Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
•Ability to collaborate with development teams to manage bugs, enhancements, and support activities.
•Experience in collecting, documenting, and managing issues through ticketing systems.
•Excellent communication skills and a strong customer focus with the ability to work effectively in cross-functional teams.
•Ability to translate technical needs and customer feedback into actionable steps.

Company Brief

Canon

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1937

Glassdoor: 3.6

Website LinkedIn