Senior Cloud Support Engineer (Platform Migration)

Digital Ocean
Karachi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Customer-focused support","Troubleshooting","Problem-solving","Analytical skills","Time-management"]

Provide best-in-class customer support through tickets and email, collaborating in a 24/7 rotating-shift environment while monitoring Slack alerts. Maintain customer-facing SLAs and KPIs and use strong Linux, networking, and troubleshooting skills to resolve issues. Lead migrations of customer sites from multiple hosting providers to the DigitalOcean platform, while improving reporting and processes alongside team leads.

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FursaFursa
Digital Ocean
Digital Ocean
2 days ago

Senior Cloud Support Engineer (Platform Migration)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide best-in-class customer support through tickets and email, collaborating in a 24/7 rotating-shift environment while monitoring Slack alerts. Maintain customer-facing SLAs and KPIs and use strong Linux, networking, and troubleshooting skills to resolve issues. Lead migrations of customer sites from multiple hosting providers to the DigitalOcean platform, while improving reporting and processes alongside team leads.
Location: Karachi
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide best-in-class customer support and solutions through tickets and emails with empathy.
  • •Collaborate in a 24/7 team environment with rotating shifts, including nights and weekends.
  • •Monitor and respond to multi-channel communications and monitoring alerts on Slack.
  • •Assist seniors/leads with day-to-day reporting and process improvements to drive operational excellence.
  • •Lead and execute migrations of customer sites from multiple hosting providers to the DigitalOcean platform.

Key Requirements

  • •BS/BE in Computer Science, Computer Engineering, or related field.
  • •5+ years of relevant experience in 24x7 production operations, preferably for highly available PaaS/cloud environments.
  • •Strong knowledge of cloud infrastructure environments such as AWS, GCE, and DigitalOcean.
  • •Deep understanding of system and networking concepts with proven troubleshooting skills.
  • •Hands-on Linux experience with distributions like Ubuntu, Debian, or CentOS; plus web/server and database experience (Apache/Nginx, MySQL/MariaDB).
Experience:5+ yearsCloud infrastructure24/7 production operationsPaaSWeb hosting
Education:Bachelor's in Computer Science or Computer Engineering (or related field)
Skills:Customer-focused supportTroubleshootingProblem-solvingAnalytical skillsTime-management
Languages:English
Tech Stack:AWSGCEDigitalOceanLinuxUbuntuDebianCentOSWordPressMagentoLaravelApacheNginxMySQLMariaDBSlackPHPBashPython

Company Brief

Digital Ocean
Provides cloud infrastructure and developer-focused cloud services including scalable droplets, managed databases, Kubernetes, object storage, and networking to simplify deploying and managing applications for developers and small-to-medium businesses.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn