ASD Inbound Support Representative

Forward Financing
Dominican Republic
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer-focused","Relationship building","Listening","Multitasking","Communication"]

Provide inbound customer support for funding-related questions, handling balance inquiries, payoff information, and general payment support. Collaborate with the Account Servicing team to deliver gold-standard service, using phone, online, written, and in-person communication. Assist with document handling, validation, and inbox tasks, adapt to a fast-paced environment, and help meet key performance indicators and service-level agreements.

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FursaFursa
Forward Financing
Forward Financing
2 days ago

ASD Inbound Support Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide inbound customer support for funding-related questions, handling balance inquiries, payoff information, and general payment support. Collaborate with the Account Servicing team to deliver gold-standard service, using phone, online, written, and in-person communication. Assist with document handling, validation, and inbox tasks, adapt to a fast-paced environment, and help meet key performance indicators and service-level agreements.
Location: Dominican Republic
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle inbound customer contacts requiring advanced English and Spanish for funding and payment support, including balance inquiries and payoff information.
  • •Support the Account Servicing team and collaborate across the organization to drive customer satisfaction and efficiency.
  • •Interact with internal and external customers via phone, online, writing, and face-to-face communication.
  • •Perform additional Customer Support tasks including document handling, validation, and general inbox support.
  • •Maintain a positive, energized approach and meet or exceed key performance indicators and service level agreements.

Key Requirements

  • •Advanced fluency in English.
  • •Provide excellent written and verbal communication; comfortable communicating and networking.
  • •Demonstrate customer-focused, service-oriented behavior and strong listening skills.
  • •Have a high school degree.
  • •Experience in service and customer support roles (nice to have).
Experience:Customer support
Education:High School
Skills:Customer-focusedRelationship buildingListeningMultitaskingCommunication
Languages:EnglishSpanish

Company Brief

Forward Financing
Forward Financing is a Boston-based fintech lender that provides fast, flexible revenue-based working capital to small businesses nationwide, using proprietary underwriting and capital markets facilities to deliver timely funding solutions.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Boston, United States
Founded: 2012
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