Salesforce Functional Lead

Horizontal Digital
Jaipur
Workplace: OnsiteFull timeFunction: SalesExperience: 8+ yearsEducation: bachelorsSkills: ["Stakeholder management","Communication","Executive presence","Leadership","Collaboration"]

Lead Salesforce consulting engagements to ensure successful project delivery across scope, deliverables, budget, and client satisfaction. Act as a trusted advisor to manage expectations, translate business requirements into Salesforce functional requirements, and coordinate implementation with a multi-disciplinary team. Plan discovery workshops, define customer journeys and processes, and support user training and adoption. Own account progress by recognizing opportunities, anticipating risks, and driving continuous practice thought leadership.

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FursaFursa
Horizontal Digital
Horizontal Digital
13 hours ago

Salesforce Functional Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead Salesforce consulting engagements to ensure successful project delivery across scope, deliverables, budget, and client satisfaction. Act as a trusted advisor to manage expectations, translate business requirements into Salesforce functional requirements, and coordinate implementation with a multi-disciplinary team. Plan discovery workshops, define customer journeys and processes, and support user training and adoption. Own account progress by recognizing opportunities, anticipating risks, and driving continuous practice thought leadership.
Location: Jaipur
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Act as Functional Lead on consulting engagements to drive successful delivery across scope, deliverables, budget, and client satisfaction.
  • •Serve as a trusted advisor, facilitate client communications, and guide efforts to manage and exceed client expectations.
  • •Develop and sustain strategic client relationships, and anticipate client needs, concerns, and risks while advocating high-ROI solutions.
  • •Translate business requirements into functional requirements and guide/coordinate implementation aligned to business goals.
  • •Conduct discovery workshops and deliver account activities such as customer journey/process documentation, user story work, UAT planning/execution, and customer training for adoption.

Key Requirements

  • •8+ years of client-facing consulting/professional services experience.
  • •6+ years designing and implementing Salesforce solutions.
  • •In-depth knowledge of Salesforce Sales, Service, Experience & Marketing Cloud capabilities and functionalities.
  • •Ability to translate end-to-end digital experience design into future projects and scalable client solutions.
  • •Salesforce certification(s); bachelor’s degree preferred.
Experience:8+ yearsConsultingProfessional servicesSalesforceDigital experienceCRMDigital platform development
Education:Bachelor's
Skills:Stakeholder managementCommunicationExecutive presenceLeadershipCollaboration
Certifications:Salesforce certification(s)
Tech Stack:SalesforceSales CloudService CloudExperience CloudMarketing CloudPardotLucidDocJiraAgileUAT

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Horizontal Digital
Horizontal Digital is a digital marketing agency offering web design, SEO, PPC, social media management, and content marketing services to help businesses improve online presence, generate leads, and grow customer engagement across digital channels.
Industry: Professional Services
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