Manager, Customer Success Operations
GitLab
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Cross-functional collaboration","Problem-solving","Critical thinking","Execution","Systems thinking","Curiosity"]Lead the operational lifecycle for GitLab’s Customer Success function by owning core processes, reporting, and programs that enable CS, renewals, and book-of-business management at scale. Partner with Revenue, Finance, and cross-functional teams to implement data-driven go-to-market changes, build scalable systems, and drive improvement across ambiguous problems in an all-remote environment.
