Manager, Customer Success Operations

GitLab
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Cross-functional collaboration","Problem-solving","Critical thinking","Execution","Systems thinking","Curiosity"]

Lead the operational lifecycle for GitLab’s Customer Success function by owning core processes, reporting, and programs that enable CS, renewals, and book-of-business management at scale. Partner with Revenue, Finance, and cross-functional teams to implement data-driven go-to-market changes, build scalable systems, and drive improvement across ambiguous problems in an all-remote environment.

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FursaFursa
GitLab
GitLab
2 months ago

Manager, Customer Success Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead the operational lifecycle for GitLab’s Customer Success function by owning core processes, reporting, and programs that enable CS, renewals, and book-of-business management at scale. Partner with Revenue, Finance, and cross-functional teams to implement data-driven go-to-market changes, build scalable systems, and drive improvement across ambiguous problems in an all-remote environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.

Pay and Benefits

Perks:Remote WorkEquityHealth InsurancePensionLearning BudgetHome OfficeParity Leave

Key Requirements

  • •4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical role.
Experience:4+ yearsSaaSCustomer SuccessRevenue OperationsCSMSales Operations
Skills:Cross-functional collaborationProblem-solvingCritical thinkingExecutionSystems thinkingCuriosity
Languages:English

Company Brief

GitLab
Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn