MercadoLibre

2 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Technical Support Engineer at Mercado Livre focusing on designing and scaling innovative, high-availability infrastructure. You’ll diagnose and resolve hardware, software, and network issues, administer servers and storage, manage mobile endpoints, and incorporate AI/automation to improve incident analysis and reporting across logistics and e‑commerce operations in Latin America.

Location: Brazil

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Diagnose and resolve hardware, software, and network issues, providing on-site and remote technical support for distribution center users.

Key Requirements

•5+ years in technical support and infrastructure administration
•Strong TCP/IP, DNS, DHCP, firewall, VPN, QoS configuration skills; routing protocols OSPF and BGP
•Experience administering Windows, ChromeOS and macOS; Active Directory and monitoring tools such as Zabbix and Grafana
•Knowledge of end devices, asset management, troubleshooting of user devices and peripherals
•Familiarity with ITIL, SRE and Agile methodologies; experience in logistics environments

Experience:5+ yearsE-commerceLogisticsIT services

Education:Bachelor's

Skills:Problem-solvingCommunicationTeamworkAdaptabilityTechnical curiosity

Languages:Portuguese

Tech Stack:TCP/IPDNSDHCPVPNOSPFBGPWindowsChromeOSMacOSActive DirectoryZabbixGrafanaITILSRE

Company Brief

MercadoLibre

Operates Latin America's leading e‑commerce marketplace and fintech ecosystem, offering online buying and selling, classifieds, payment processing, credit, and logistics services across multiple countries in the region.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Buenos Aires, Argentina

Founded: 1999

Glassdoor: 3.8

Website LinkedIn

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MercadoLibre

2 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Diagnose and resolve hardware, software, and network issues, providing on-site and remote technical support for distribution center users.

Key Requirements

•5+ years in technical support and infrastructure administration
•Strong TCP/IP, DNS, DHCP, firewall, VPN, QoS configuration skills; routing protocols OSPF and BGP
•Experience administering Windows, ChromeOS and macOS; Active Directory and monitoring tools such as Zabbix and Grafana
•Knowledge of end devices, asset management, troubleshooting of user devices and peripherals
•Familiarity with ITIL, SRE and Agile methodologies; experience in logistics environments

Experience:5+ yearsE-commerceLogisticsIT services

Education:Bachelor's

Skills:Problem-solvingCommunicationTeamworkAdaptabilityTechnical curiosity

Languages:Portuguese

Tech Stack:TCP/IPDNSDHCPVPNOSPFBGPWindowsChromeOSMacOSActive DirectoryZabbixGrafanaITILSRE

Company Brief

MercadoLibre

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Buenos Aires, Argentina

Founded: 1999

Glassdoor: 3.8

Website LinkedIn