Engagement Delivery Manager

Salesforce
London
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsEducation: bachelorsSkills: ["Project leadership","Communication","Interpersonal skills","Stakeholder management","Risk management"]

Lead enterprise CRM project delivery end to end, owning project plans, timelines, budgets, governance, and risk management while serving as the primary customer interface. Manage implementations day-to-day, facilitate requirements gathering and workshops, coordinate UAT and sign-off, and drive scope changes to successful on-time outcomes. Create Salesforce technical design documents with architects and developers and identify opportunities to leverage Salesforce technologies.

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FursaFursa
Salesforce
Salesforce
3 days ago

Engagement Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead enterprise CRM project delivery end to end, owning project plans, timelines, budgets, governance, and risk management while serving as the primary customer interface. Manage implementations day-to-day, facilitate requirements gathering and workshops, coordinate UAT and sign-off, and drive scope changes to successful on-time outcomes. Create Salesforce technical design documents with architects and developers and identify opportunities to leverage Salesforce technologies.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Create and manage project plans, monitor progress and timelines, and resolve issues to ensure delivery success.
  • •Ensure on-time and on-budget delivery while adhering to project gates, governance, and methodology.
  • •Manage scope changes and deliver complex interrelated projects through cross-functional collaboration.
  • •Serve as the primary customer interface and drive project execution, communications, and change management activities.
  • •Facilitate requirements gathering and creation of deliverables, including Salesforce technical design documents and UAT management/sign-off.

Key Requirements

  • •5+ years of project management experience leading enterprise-scale CRM projects.
  • •Salesforce experience is required.
  • •Demonstrated project leadership skills managing project teams, budgets, and schedules against customer/vendor contracts.
  • •Ability to manage Director+ internal and external stakeholders, including negotiation, escalations, and executive communication.
  • •Bachelor’s degree in Business Administration and/or Information Technology (or equivalent experience).
Experience:5+ yearsCRMEnterpriseSalesforce
Education:Bachelor's in Business Administration and/or Information Technology
Skills:Project leadershipCommunicationInterpersonal skillsStakeholder managementRisk management
Certifications:Agile SCRUM MasterPrince2APMPMPSalesforce Certifications (Admin, Sales, Service, Marketing)
Tech Stack:SalesforceSalesforce product suiteAgileScrumUATQA test scriptsSalesforce technical design documents

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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