Airbus

22 hours ago

Satair - Customer Resolution Manager - Satair Channel, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead customer resolution activities for aircraft spare parts and related services in the APAC Satair channel. Own daily workload balancing with the Head of Customer Resolution Services Region, provide guidance and training to the sub-group, and drive high customer satisfaction through fast, qualified responses. Manage KPIs, order activity reporting, quotes/orders, open order book, escalations, customer records, and on-time material delivery decisions while supporting continuous improvement projects.

Location: Singapore

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Provide reliable, world-class customer support for aircraft spare parts requirements aligned to company values, processes, goals, and strategies.
•Balance daily workload with the Head of Customer Resolution Services Region, coordinating upstream activities and escalations.
•Measure, analyze, and use KPIs for SPOC group order activity, producing order activity reports for customers, account teams, and management.
•Ensure adherence to work procedures and policies; review operational workload, daily task allocation, and shift scheduling.
•Manage quotes and orders, open order book, claims, customer records, and initiate first-level escalations when needs don’t meet customer expectations.

Key Requirements

•3+ years of customer service experience in a similar-sized organisation.
•BSc in Business Administration, Supply Chain, Logistics or Production.
•PC literacy including word processing, spreadsheets, and databases.
•Technical/process background with ability to understand and interpret technical documentation.
•Experience with SAP and Freshdesk is an advantage; shipping and/or aviation knowledge is a plus.

Education:Bachelor's in Business Administration, Supply Chain, Logistics or Production

Skills:Customer-orientedAnalytical skillsDispute resolutionCommunicationAccountability

Tech Stack:SAPFreshdeskSpreadsheetsDatabasesWord processing

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

22 hours ago

Satair - Customer Resolution Manager - Satair Channel, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Provide reliable, world-class customer support for aircraft spare parts requirements aligned to company values, processes, goals, and strategies.
•Balance daily workload with the Head of Customer Resolution Services Region, coordinating upstream activities and escalations.
•Measure, analyze, and use KPIs for SPOC group order activity, producing order activity reports for customers, account teams, and management.
•Ensure adherence to work procedures and policies; review operational workload, daily task allocation, and shift scheduling.
•Manage quotes and orders, open order book, claims, customer records, and initiate first-level escalations when needs don’t meet customer expectations.

Key Requirements

•3+ years of customer service experience in a similar-sized organisation.
•BSc in Business Administration, Supply Chain, Logistics or Production.
•PC literacy including word processing, spreadsheets, and databases.
•Technical/process background with ability to understand and interpret technical documentation.
•Experience with SAP and Freshdesk is an advantage; shipping and/or aviation knowledge is a plus.

Education:Bachelor's in Business Administration, Supply Chain, Logistics or Production

Skills:Customer-orientedAnalytical skillsDispute resolutionCommunicationAccountability

Tech Stack:SAPFreshdeskSpreadsheetsDatabasesWord processing

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn