Satair - Customer Resolution Manager - Satair Channel, APAC

Airbus
Singapore
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Customer-oriented","Analytical skills","Dispute resolution","Communication","Accountability"]

Lead customer resolution activities for aircraft spare parts and related services in the APAC Satair channel. Own daily workload balancing with the Head of Customer Resolution Services Region, provide guidance and training to the sub-group, and drive high customer satisfaction through fast, qualified responses. Manage KPIs, order activity reporting, quotes/orders, open order book, escalations, customer records, and on-time material delivery decisions while supporting continuous improvement projects.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airbus
Airbus
1 month ago

Satair - Customer Resolution Manager - Satair Channel, APAC

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live

Job Summary

Lead customer resolution activities for aircraft spare parts and related services in the APAC Satair channel. Own daily workload balancing with the Head of Customer Resolution Services Region, provide guidance and training to the sub-group, and drive high customer satisfaction through fast, qualified responses. Manage KPIs, order activity reporting, quotes/orders, open order book, escalations, customer records, and on-time material delivery decisions while supporting continuous improvement projects.
Location: Singapore
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Provide reliable, world-class customer support for aircraft spare parts requirements aligned to company values, processes, goals, and strategies.
  • •Balance daily workload with the Head of Customer Resolution Services Region, coordinating upstream activities and escalations.
  • •Measure, analyze, and use KPIs for SPOC group order activity, producing order activity reports for customers, account teams, and management.
  • •Ensure adherence to work procedures and policies; review operational workload, daily task allocation, and shift scheduling.
  • •Manage quotes and orders, open order book, claims, customer records, and initiate first-level escalations when needs don’t meet customer expectations.

Key Requirements

  • •3+ years of customer service experience in a similar-sized organisation.
  • •BSc in Business Administration, Supply Chain, Logistics or Production.
  • •PC literacy including word processing, spreadsheets, and databases.
  • •Technical/process background with ability to understand and interpret technical documentation.
  • •Experience with SAP and Freshdesk is an advantage; shipping and/or aviation knowledge is a plus.
Education:Bachelor's in Business Administration, Supply Chain, Logistics or Production
Skills:Customer-orientedAnalytical skillsDispute resolutionCommunicationAccountability
Tech Stack:SAPFreshdeskSpreadsheetsDatabasesWord processing

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn