Technical Support Engineer

Fortinet
Mexico City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Problem-solving","Communication","Troubleshooting","Teamwork"]

Provide front-line technical support for networking and security products, analyzing configuration and network data, and assisting customers with TCP/IP, routing, and security-related issues. Collaborate with engineering and support teams in a fast-paced environment, preparing knowledge base articles and ensuring timely case closure. Requires strong troubleshooting, bilingual English/Spanish communication, and willingness to learn additional languages.

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FursaFursa
Fortinet
Fortinet
3 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Provide front-line technical support for networking and security products, analyzing configuration and network data, and assisting customers with TCP/IP, routing, and security-related issues. Collaborate with engineering and support teams in a fast-paced environment, preparing knowledge base articles and ensuring timely case closure. Requires strong troubleshooting, bilingual English/Spanish communication, and willingness to learn additional languages.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Collection, analysis, and change recommendations of configuration information
  • •Collection and analysis of customer network information
  • •Collection and initial analysis of packet trace information
Travel: Low travel

Key Requirements

  • •Experience in a technical support role in a networking/security company or equivalent education.
  • •Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
  • •Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning.
  • •Strong troubleshooting and problem-solving skills.
  • •Working knowledge on Windows, UNIX, or Linux.
Experience:NetworkingSecurity
Education:Bachelor's
Skills:Problem-solvingCommunicationTroubleshootingTeamwork
Certifications:SANS(ISC)2ISACABS7799/ISO17799
Languages:EnglishSpanishPortuguese
Tech Stack:TCP/IPRoutingL2L3FirewallsIPSecIDS/IPSWindowsUNIXLinux

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn