2 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide front-line technical support for networking and security products, analyzing configuration and network data, and assisting customers with TCP/IP, routing, and security-related issues. Collaborate with engineering and support teams in a fast-paced environment, preparing knowledge base articles and ensuring timely case closure. Requires strong troubleshooting, bilingual English/Spanish communication, and willingness to learn additional languages.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Collection, analysis, and change recommendations of configuration information
•Collection and analysis of customer network information
•Collection and initial analysis of packet trace information

Travel: Low travel

Key Requirements

•Experience in a technical support role in a networking/security company or equivalent education.
•Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
•Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning.
•Strong troubleshooting and problem-solving skills.
•Working knowledge on Windows, UNIX, or Linux.

Experience:NetworkingSecurity

Education:Bachelor's

Skills:Problem-solvingCommunicationTroubleshootingTeamwork

Certifications:SANS(ISC)2ISACABS7799/ISO17799

Languages:EnglishSpanishPortuguese

Tech Stack:TCP/IPRoutingL2L3FirewallsIPSecIDS/IPSWindowsUNIXLinux

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Fortinet

2 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Collection, analysis, and change recommendations of configuration information
•Collection and analysis of customer network information
•Collection and initial analysis of packet trace information

Travel: Low travel

Key Requirements

•Experience in a technical support role in a networking/security company or equivalent education.
•Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
•Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning.
•Strong troubleshooting and problem-solving skills.
•Working knowledge on Windows, UNIX, or Linux.

Experience:NetworkingSecurity

Education:Bachelor's

Skills:Problem-solvingCommunicationTroubleshootingTeamwork

Certifications:SANS(ISC)2ISACABS7799/ISO17799

Languages:EnglishSpanishPortuguese

Tech Stack:TCP/IPRoutingL2L3FirewallsIPSecIDS/IPSWindowsUNIXLinux

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn