Services Manager- Customer Happiness

Dubai Culture
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Crisis management","Training","Problem-solving"]

Lead across museum services to optimize operational efficiency, ensuring safety, security, and facilities readiness. Drive visitor experience through staff training, program coordination, and data-driven improvements, while coordinating with sales and education/community teams to develop engaging experiences and responsible commercial activities.

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FursaFursa
Dubai Culture
Dubai Culture
7 months ago

Services Manager- Customer Happiness

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead across museum services to optimize operational efficiency, ensuring safety, security, and facilities readiness. Drive visitor experience through staff training, program coordination, and data-driven improvements, while coordinating with sales and education/community teams to develop engaging experiences and responsible commercial activities.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Coordinate with related organizational units to manage services related to museum operational efficiency.
  • •Ensure safety and security operations including infrastructure maintenance.
  • •Supervise facilities maintenance and ensure year-round operational readiness.
  • •Manage security of heritage sites and collections, applying best practices for safety and visitor comfort.
  • •Provide crisis management advisory and escalation to ensure continuity of work at museums and heritage sites.

Key Requirements

  • •Bachelor's degree in Business Administration or equivalent from an accredited university
  • •7+ years of relevant work experience
  • •Emirati nationality
  • •Experience in facilities management and operations within cultural heritage/museum settings
  • •Ability to coordinate with multiple internal units and manage visitor-facing services
Experience:7+ yearsMuseumsHeritageCulture
Education:Bachelor's in Business Administration
Skills:LeadershipCommunicationCrisis managementTrainingProblem-solving
Languages:ArabicEnglish

Eligibility

Nationality:UAE National

Company Brief

Dubai Culture
Dubai Culture & Arts Authority promotes and develops Dubai’s cultural sector through events, heritage preservation, arts programming, policy making, and support for cultural institutions to enhance the emirate’s creative ecosystem and cultural identity.
Industry: Government
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2008
WebsiteLinkedIn