UAE National | Receptionist | Toyota/Lexus | Al-Futtaim Automotive (Dubai, AE)

As the first point of contact, you’ll welcome customers to Al Futtaim Motors, identify their needs, and direct them to the right department or Service Advisor. You’ll manage the customer journey by coordinating appointments and handling phone calls, while raising and escalating complaints to ensure timely resolution. You’ll also support processes like Vehicle Health Checks (eVHC), monitor the complaint cycle, and help manage health and safety in the branch.