Senior Customer Success Manager (USA)

Filigran
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Customer focus","Relationship building","Data-driven thinking"]

Own the end-to-end customer lifecycle for Filigran customers across the Americas, including onboarding, adoption, training, and renewals. Build proactive relationships, identify upsell/cross-sell opportunities with Sales, and coordinate with support, engineering, and product to resolve issues quickly. Track customer success metrics, use data to shape engagement strategy, and collect customer feedback to improve the product and service quality.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Filigran
Filigran
3 months ago

Senior Customer Success Manager (USA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the end-to-end customer lifecycle for Filigran customers across the Americas, including onboarding, adoption, training, and renewals. Build proactive relationships, identify upsell/cross-sell opportunities with Sales, and coordinate with support, engineering, and product to resolve issues quickly. Track customer success metrics, use data to shape engagement strategy, and collect customer feedback to improve the product and service quality.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal.
  • •Build strong, proactive relationships with customers in the Americas.
  • •Identify and support opportunities for upsell and cross-sell in partnership with Sales.
  • •Coordinate with internal teams to resolve customer issues quickly and effectively.
  • •Track success metrics and use data to inform customer strategy and engagement.

Pay and Benefits

Perks:EquityRemote Work

Key Requirements

  • •3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech.
  • •Based in the United States with experience supporting national and regional customers.
  • •Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and/or OpenAEV (training available).
  • •Excellent communication skills with the ability to act as a trusted advisor to customers.
  • •Experience with CRM/CSM tools, customer journey tracking, and success metrics; fluency in English.
Experience:3+ yearsSaaSTechCybersecurity
Skills:CommunicationCustomer focusRelationship buildingData-driven thinking
Languages:English
Tech Stack:OpenCTIXTMOneOpenAEVCRMCSM

Company Brief

Filigran
Filigran builds open-source eXtended Threat Management (XTM) solutions—including OpenCTI and OpenBAS—to help organizations anticipate, detect, and manage cyber threats, offering SaaS and self-hosted products plus support and integration services.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: New York, United States
Founded: 2022
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor