Gestor/a USM Particulares - Temporal (Madrid, ES)

Zurich Insurance
Madrid
Workplace: HybridTemporaryFunction: Product ManagementSkills: ["Sense of responsibility","Teamwork","Decision-making","Communication","Proactivity"]

Give operational support to insurance mediators within the USM team, ensuring new business and policy portfolio operations are handled with excellent service. You’ll monitor compliance with SLAs and service indicators, proactively guarantee timely execution, detect and follow up on operational issues, and participate in improvement projects such as new product and campaign implementations (including UAT).

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FursaFursa
Zurich Insurance
Zurich Insurance
2 hours ago

Gestor/a USM Particulares - Temporal (Madrid, ES)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Give operational support to insurance mediators within the USM team, ensuring new business and policy portfolio operations are handled with excellent service. You’ll monitor compliance with SLAs and service indicators, proactively guarantee timely execution, detect and follow up on operational issues, and participate in improvement projects such as new product and campaign implementations (including UAT).
Location: Madrid
Workplace: Hybrid
Employment Type: Temporary
Job Function: Product Management

Key Responsibilities

  • •Support and attend insurance mediators based on defined service quality levels.
  • •Ensure operations are completed on time and in full with excellent service.
  • •Maintain compliance with SLAs and other service KPIs.
  • •Identify potential incidents, report them, and follow up.
  • •Participate in projects including implementation of new products, campaigns, and UAT activities.

Pay and Benefits

Perks:Health InsuranceChildcareLearning BudgetMeal TicketsRetirementLife InsuranceGym MembershipMentoringAnnual BonusPaid Leave

Key Requirements

  • •Strong sense of responsibility.
  • •Ability to work in a team.
  • •Decision-making and communication skills.
  • •Proactivity.
  • •Service excellence focus with learning ability and proficiency in Excel, Word, and PowerPoint.
Skills:Sense of responsibilityTeamworkDecision-makingCommunicationProactivity
Tech Stack:ExcelWordPowerPoint

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn