Exp Cust Exp Professional

Honeywell
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Teamwork","Initiative","Adaptability","Customer relationship skills"]

Serve as the primary customer contact for an assigned portfolio, handling inbound calls and emails for order inquiries, changes, repairs, and RMAs. Lead issue resolution by coordinating with Technical Support, Logistics, Manufacturing, Sales, and Product teams, while processing orders and maintaining accurate order status. Drive quality through RCA, reporting, process improvement projects, and end-to-end onboarding/training for new team members using digital onboarding.

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FursaFursa
Honeywell
Honeywell
1 day ago

Exp Cust Exp Professional

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as the primary customer contact for an assigned portfolio, handling inbound calls and emails for order inquiries, changes, repairs, and RMAs. Lead issue resolution by coordinating with Technical Support, Logistics, Manufacturing, Sales, and Product teams, while processing orders and maintaining accurate order status. Drive quality through RCA, reporting, process improvement projects, and end-to-end onboarding/training for new team members using digital onboarding.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Analyze complex errors related to non-fulfillment of performance indicators using RCA/corrective actions and implement action plans to prevent recurrence.
  • •Issue and analyze complex reporting requests and ensure operational compliance with globally agreed processes and quality standards.
  • •Manage process improvement projects by acting as a project manager and implementing process improvements for customer care.
  • •Perform order processing including order entry, expediting, change orders, returns, monitoring order status, and resolving discrepancies.
  • •Support end-to-end onboarding and operational training for new team members and maintain backlog management for customer requirements, past-due items, and system updates.

Pay and Benefits

Perks:MedicalVisionDentalHealth InsurancePaid Leave

Key Requirements

  • •2+ years customer service experience in a customer-facing role.
  • •Customer Support and/or experience in supply chain/order management or Order to Cash related roles.
  • •Strong knowledge of Microsoft Office and ERP systems such as SAP.
  • •Experience with operations and inventory management, plus strong customer relationship skills.
  • •Fluency in Thai is a must.
Experience:2+ years
Skills:CommunicationTeamworkInitiativeAdaptabilityCustomer relationship skills
Languages:Thai
Tech Stack:Microsoft OfficeERPSAPExcelOracleCustomer PortalsIntegrated reporting systems

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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