Regulatory & Mandatory Communications Manager

Phoenix Group
Edinburgh, London
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Written communication","Planning","Organisational skills","Stakeholder management","Process improvement","Customer focus","Simplifying complex information"]

Lead the delivery of one-off mandatory customer communications driven by regulatory change, strategic projects, and BAU activity. Work across multiple brands to ensure customers receive clear, compliant messages that support good outcomes. Collaborate with subject matter experts and outsourced providers, managing competing priorities while improving best practice and shaping how mandatory communications are delivered across the business.

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Phoenix Group
Phoenix Group
2 days ago

Regulatory & Mandatory Communications Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead the delivery of one-off mandatory customer communications driven by regulatory change, strategic projects, and BAU activity. Work across multiple brands to ensure customers receive clear, compliant messages that support good outcomes. Collaborate with subject matter experts and outsourced providers, managing competing priorities while improving best practice and shaping how mandatory communications are delivered across the business.
Location: Edinburgh, London
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead delivery of mandatory customer communications across regulatory change, strategic projects, and business as usual.
  • •Ensure communications are clear, compliant, and support good customer outcomes across multiple brands.
  • •Partner with subject matter experts and outsourced service providers to deliver high-quality communications.
  • •Manage competing priorities while maintaining momentum on delivery.
  • •Champion best practice, continuous improvement, and help shape how mandatory communications are delivered across the business.

Pay and Benefits

Salary: GBP 50,000 annually
Perks:Health InsurancePaid LeavePension

Key Requirements

  • •Practical experience developing customer communications in a regulated financial services environment, ideally with pensions or investment experience.
  • •Strong planning and organisational skills to manage multiple priorities and deadlines.
  • •Excellent written communication skills with the ability to simplify complex information for customers.
  • •Experience building effective relationships and influencing stakeholders to achieve outcomes.
  • •Customer-first mindset with a passion for clear, high-quality communications and confidence to challenge the status quo.
Experience:Financial servicesRegulated environmentPensionsInvestments
Skills:Written communicationPlanningOrganisational skillsStakeholder managementProcess improvementCustomer focusSimplifying complex information

Company Brief

Phoenix Group
A UK long-term savings and retirement business operating brands including Standard Life, SunLife, Phoenix Life and ReAssure, managing pensions, annuities and wealth solutions with c.12 million customers and large assets under administration.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1782
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor