Customer Success Manager (Remote - Philippines)

Peakflo
Philippines
Workplace: RemoteFull timeUSD 10,000 - 14,500 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Empathy","Collaboration","Problem-solving"]

A proactive Customer Success Manager in the Philippines responsible for ensuring customer retention and maximizing platform success for a B2B SaaS product. You’ll manage projects, own design documentation, coordinate with Product and Ops, and nurture renewal relationships, while leveraging SQL to support customer outcomes in a remote, meritocratic environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Peakflo
Peakflo
5 months ago

Customer Success Manager (Remote - Philippines)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

A proactive Customer Success Manager in the Philippines responsible for ensuring customer retention and maximizing platform success for a B2B SaaS product. You’ll manage projects, own design documentation, coordinate with Product and Ops, and nurture renewal relationships, while leveraging SQL to support customer outcomes in a remote, meritocratic environment.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Monitor and track projects to ensure the scope is delivered within budget and schedule per plan, and ensure the value/ROI committed to the customer is delivered.
  • •Align with the recommended processes to ensure 100% quality delivery with quality documentation.
  • •Own AS-IS and TO-BE (Design) stage documentation and signoff for clients (at client site, as needed).
  • •Project-manage implementation during configuration and realisation stage by working with Product team; conduct SIT and prepare/execute UAT.
  • •Monitor post-hypercare customer issues/complaints and troubleshoot with Ops team; be part of the renewal journey and build a long-standing relationship with the customer.

Pay and Benefits

Salary: USD 10,000 - 14,500 annually
Perks:Health InsuranceRemote Work

Key Requirements

  • •2+ years in a customer-facing role at a B2B SaaS startup.
  • •Proficient in SQL (bonus).
  • •Strong customer empathy and problem-solving mindset to drive retention and platform success.
  • •Ability to manage projects end-to-end including documentation (AS-IS/TO-BE) and signoffs.
  • •Familiarity with Accounts Payable (AP) and Accounts Receivable (AR) processes (bonus).
Experience:2+ yearsSaaSB2B
Skills:CommunicationEmpathyCollaborationProblem-solving
Tech Stack:SQL

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Peakflo
Provides accounts receivable automation and working capital tools for businesses, offering invoice-to-cash workflows, payment collection, reconciliation, and analytics to accelerate receivables and improve cash flow.
Industry: Enterprise Software
Headquarters: Ho Chi Minh City, Vietnam
WebsiteLinkedIn