Customer Experience Specialist (Sales Associate) - Brooklyn

RealReal
United States
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer obsession","Self-motivated","Problem-solving","Organizational skills","Time management"]

Drive sales and deliver an elevated customer experience in a retail luxury consignment environment. Engage customers through suggestive selling and product expertise, perform proactive outreach, and educate buyers and consignors about the circular economy mission. Manage consignment drop-off, review and catalog items for shipment, resolve consignor inquiries, and maintain boutique standards and store readiness. Works flexible hours in a fast-paced, metrics-driven team.

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RealReal
RealReal
1 week ago

Customer Experience Specialist (Sales Associate) - Brooklyn

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Drive sales and deliver an elevated customer experience in a retail luxury consignment environment. Engage customers through suggestive selling and product expertise, perform proactive outreach, and educate buyers and consignors about the circular economy mission. Manage consignment drop-off, review and catalog items for shipment, resolve consignor inquiries, and maintain boutique standards and store readiness. Works flexible hours in a fast-paced, metrics-driven team.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage customers to exceed daily sales goals using suggestive selling and deep product knowledge.
  • •Perform daily outreach to drive consistent traffic and repeat business.
  • •Manage consignment drop-off by setting expectations on the process and valuation.
  • •Review and catalog luxury items for shipment, ensuring quality standards are met.
  • •Maintain boutique standards and support store opening/closing procedures to keep the store client-ready.

Pay and Benefits

Salary: USD 21 - 25 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveEquityRemote Work

Key Requirements

  • •1+ years retail experience in a customer or business-facing position.
  • •Ability to work flexible hours, including holidays, evenings, and weekends.
  • •Dedication to delivering an elevated experience to both customers and employees.
  • •Ability to problem solve to meet customer needs.
  • •Strong organizational and time management skills; ability to balance competing priorities.
Experience:1+ yearsRetailLuxuryConsignment
Skills:Customer obsessionSelf-motivatedProblem-solvingOrganizational skillsTime management
Tech Stack:Google SuiteSalesforceMac iOSAIMachine learning

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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