Senior Customer Success Manager

MongoDB
Tel Aviv
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer centricity","Autonomy","Collaboration","Entrepreneurial mindset","Business acumen"]

Own a portfolio of MongoDB customers, serving as the main point of contact and a strategic advisor. Lead customer journeys from committed ARR through active consumption, overseeing technical success plans, time-to-value, and risk mitigation. Facilitate high-stakes escalations, optimize MongoDB adoption, run enablement sessions, and connect customer feedback to product engineering and internal teams using tools like Gainsight and Salesforce.

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FursaFursa
MongoDB
MongoDB
7 hours ago

Senior Customer Success Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of MongoDB customers, serving as the main point of contact and a strategic advisor. Lead customer journeys from committed ARR through active consumption, overseeing technical success plans, time-to-value, and risk mitigation. Facilitate high-stakes escalations, optimize MongoDB adoption, run enablement sessions, and connect customer feedback to product engineering and internal teams using tools like Gainsight and Salesforce.
Location: Tel Aviv
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a strategic advisor to customers on MongoDB best practices and technology strategy, including enablement sessions and guidance on optimizing spend and time to value.
  • •Guide customers through the journey to accelerate time-to-value by overseeing technical success plans from committed ARR to active consumption, including deployment health and operating strategies.
  • •Proactively identify and mitigate technical risks for complex accounts using custom remediation plans and best practices.
  • •Resolve high-stakes customer challenges and de-escalate critical issues, including outages with financial impact and complex implementation needs.
  • •Collect customer feedback and translate roadblocks and opportunities to internal teams (Product, Professional Services, Leadership) while running account plans and executive business reviews.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •7+ years in Customer Success, Technical Account Management, Professional Services, or similar customer-centric roles for a technical product (ideally consumption-based).
  • •4+ years accountable for customer health and revenue realization for a defined portfolio of Forbes Global 2000 customers.
  • •Background advocating for customers and acting as an extension of the customer team within MongoDB.
  • •High autonomy: take full ownership of a customer portfolio and make decisions on escalations and de-risking/de-escalation.
  • •Fluency in both Hebrew and English, with demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications).
Experience:Customer successTechnical account managementProfessional servicesSaaSEnterprise
Skills:Customer centricityAutonomyCollaborationEntrepreneurial mindsetBusiness acumen
Certifications:MongoDB DBA trackHyperscaler certifications
Languages:HebrewEnglish
Tech Stack:MongoDBMongoDB AtlasGainsightSalesforce.comAWSGoogle CloudMicrosoft Azure

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn