IT Associate Director - Full Time

NTT
Noida
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 8+ yearsSkills: ["Communication","Presentation","Organizational skills","Stakeholder management","Multi-tasking"]

Lead 24x7 service desk operations, owning SLAs and KPIs while managing customer and stakeholder relationships. Analyze issues with teams and counterparts to drive solutions, service improvement, and continuous improvement plans. Drive cost savings and productivity initiatives, support cross-functional projects, and manage team performance including best-practice sharing, mentoring, upskilling, and attrition. Ensure delivery for the service desk team through strong organizational and communication skills.

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FursaFursa
NTT
NTT
3 months ago

IT Associate Director - Full Time

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead 24x7 service desk operations, owning SLAs and KPIs while managing customer and stakeholder relationships. Analyze issues with teams and counterparts to drive solutions, service improvement, and continuous improvement plans. Drive cost savings and productivity initiatives, support cross-functional projects, and manage team performance including best-practice sharing, mentoring, upskilling, and attrition. Ensure delivery for the service desk team through strong organizational and communication skills.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own service desk SLAs and KPIs and manage 24x7 operations.
  • •Manage customer and stakeholder relationship management.
  • •Analyze problems with teams and recommend solutions, including service improvement and continuous improvement plans.
  • •Drive cost savings and productivity improvement initiatives, and support business/people related projects.
  • •Manage team performance and people activities including best practice sharing, guidance/mentoring, upskilling, cross-functional support, and people attrition management.

Key Requirements

  • •8+ years of Service Desk experience, including 2 years managing service desk delivery.
  • •Strong industry domain knowledge with stakeholder management and customer service skills.
  • •Proven people management skills, including guidance, mentoring, and team building.
  • •Experience with SLA/KPI ownership, budget/cost management, and transition management.
  • •Proficiency with Microsoft tools such as MS Visio, MS Excel, and MS PowerPoint.
Experience:8+ years
Skills:CommunicationPresentationOrganizational skillsStakeholder managementMulti-tasking
Certifications:ITIL foundationSix sigmaProject Management certified
Tech Stack:MS VisioMS ExcelMS PowerPoint

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn