Customer Experience Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Join Nourish as a frontline Customer Experience Associate, delivering empathetic support across phone, email, and chat while collaborating with Engineering, Product, and Operations to surface issues and drive improvements. You’ll manage inquiries, troubleshoot technical issues, document interactions, and help optimize workflows. Flexible location options include New York, NY or remote, with weekend coverage expected.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
•Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries.
•Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary.
•Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.
•Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems.

Key Requirements

•2+ years of experience in a customer-facing role (customer support, CX, or customer success).
•Experience in fast-paced industries such as telehealth, healthcare, SaaS, or tech.
•Strong verbal and written communication skills, comfortable handling phone calls, email, and chat.
•Strong problem-solver who can think on their feet and offer creative solutions.
•Organized and able to handle multiple customer interactions at once.

Experience:2+ yearsTelehealthHealthcareSaaSDigital health

Skills:CommunicationProblem-solvingOrganizationEmpathyCustomer service

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Nourish

Nourish provides a benefits platform that helps employers deliver personalized total rewards, including wellbeing, financial, and family benefits via a digital marketplace and concierge support to improve employee health, retention, and engagement.

Industry: HR Tech

Website

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Nourish

1 month ago

Customer Experience Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
•Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries.
•Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary.
•Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.
•Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems.

Key Requirements

•2+ years of experience in a customer-facing role (customer support, CX, or customer success).
•Experience in fast-paced industries such as telehealth, healthcare, SaaS, or tech.
•Strong verbal and written communication skills, comfortable handling phone calls, email, and chat.
•Strong problem-solver who can think on their feet and offer creative solutions.
•Organized and able to handle multiple customer interactions at once.

Experience:2+ yearsTelehealthHealthcareSaaSDigital health

Skills:CommunicationProblem-solvingOrganizationEmpathyCustomer service

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Nourish

Industry: HR Tech

Website