Customer Service Manager, Airport Customer Experience (Newark, NJ, US)
American Airlines Group
Newark
Workplace: OnsiteFull timeUSD 51,000 - 86,500Function: Customer Success & Account ManagementEducation: high_schoolSkills: ["Employee engagement","Inclusive environment","Active listening","Critical thinking","Decision making"]Lead the Airport Customer Experience for the Newark, NJ station within the Customer Experience Division. Drive operational excellence by coaching and developing front-line team members, supporting a safe and reliable operation, and delivering an elevated customer experience. Ensure compliance with federal, state, and local regulations (including DOT and FAA), provide frontline support mechanisms, and collaborate across departments to meet corporate and local scorecard metrics.
