Contact Centre Associate (UAE National)

Commercial Bank of Dubai
Ras Al Khaimah
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Communication","Problem-solving","Attention to detail"]

Deliver professional, one-stop customer service by answering incoming calls with high quality and productivity. Provide accurate product knowledge, handle complaints, and resolve problems while ensuring first-call resolution and timely follow-up until requests are closed. Identify and convert sales opportunities through cross-selling, generate sales leads, and update customer data. Maintain compliance with AML and bank policies and protect caller information using required security measures.

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FursaFursa
Commercial Bank of Dubai
Commercial Bank of Dubai
4 days ago

Contact Centre Associate (UAE National)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver professional, one-stop customer service by answering incoming calls with high quality and productivity. Provide accurate product knowledge, handle complaints, and resolve problems while ensuring first-call resolution and timely follow-up until requests are closed. Identify and convert sales opportunities through cross-selling, generate sales leads, and update customer data. Maintain compliance with AML and bank policies and protect caller information using required security measures.
Location: Ras Al Khaimah
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Answer all incoming calls with maximum quality and highest productivity.
  • •Use product knowledge to support inquiries, recognize sales opportunities, cross-sell, and generate leads.
  • •Follow up on customer activities and requests and deliver as promised until closed.
  • •Handle complaints and resolve problems, including escalated complaints and first call resolution.
  • •Update customer data, ensure CRM registrations, and provide regular customer feedback to management while complying with AML and security procedures.

Key Requirements

  • •High school or bachelor's degree.
  • •Answer incoming calls with superior customer service, quality, and productivity.
  • •Apply accurate product knowledge to support inquiries and requests.
  • •Handle complaints and resolve customer problems, including follow-up until closure.
  • •Ensure full compliance with AML and bank policies and keep customer data secure.
Skills:Customer serviceCommunicationProblem-solvingAttention to detail

Eligibility

Nationality:UAE National

Company Brief

Commercial Bank of Dubai
Commercial Bank of Dubai (CBD) is a UAE-based full-service bank providing personal, corporate and digital banking solutions, trade finance, treasury and wealth services. Operating for over 50 years, CBD supports UAE businesses and individuals through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1969
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Glassdoor: 2.5
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