Q226 Integration Success Engineer

Wise
Tallinn
Workplace: OnsiteFull timeEUR 2,150 - 2,550 monthlyFunction: Customer Support (Service Desk)Skills: ["Troubleshooting","Incident response","Collaboration","Knowledge sharing","Customer support"]

Help Wise Platform partners get rapid, effective assistance for API integrations. You’ll work on a global Integration Success team with 24/7 coverage, owning complex support issues from API/webhook behavior to first-response during major incidents. Support customers primarily via email, and by phone or video for critical cases. Build expertise in Wise APIs and SWIFT capabilities, troubleshoot with engineering and commercial teams, and feed product feedback with captured issue trends.

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FursaFursa
Wise
Wise
1 day ago

Q226 Integration Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Help Wise Platform partners get rapid, effective assistance for API integrations. You’ll work on a global Integration Success team with 24/7 coverage, owning complex support issues from API/webhook behavior to first-response during major incidents. Support customers primarily via email, and by phone or video for critical cases. Build expertise in Wise APIs and SWIFT capabilities, troubleshoot with engineering and commercial teams, and feed product feedback with captured issue trends.
Location: Tallinn
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support Wise API customers across support channels and time zones, primarily via email queues.
  • •Provide phone or video conferencing support for critical issues.
  • •Own and resolve complex API integration support cases, independently and with internal teams.
  • •Troubleshoot and solve partner-reported issues with engineering and commercial stakeholders.
  • •Capture and share product feedback by tracking knowledge and issue trends with engineering.

Pay and Benefits

Salary: EUR 2,150 - 2,550 monthly

Key Requirements

  • •Develop deep expertise in Wise API capabilities and SWIFT products.
  • •Understand how Wise Platform partnerships integrate their solutions.
  • •Take ownership of complex support issues from API behavior problems.
  • •Act as a first-responder during major incidents.
  • •Collaborate with engineering and commercial stakeholders to troubleshoot reported issues.
Skills:TroubleshootingIncident responseCollaborationKnowledge sharingCustomer support
Languages:English
Tech Stack:APIWebhookSWIFTEmailPhoneVideo conferencing

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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