Airbus

2 days ago

Manager, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Lead and scale frontline technical support operations for the Flexrotor UAS platform, serving customers, operators, and service centers through phone, email, and technical databases. Manage and mentor the technical support team, drive documentation and modification control, and analyze trends to continuously improve service and procedures. Coordinate technical events/fault handling and support marketing demos and trade-show presentations, with significant travel to Bingen during the initial 90 days.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Resolve customer support requests and troubleshoot assigned products via phone, email, and technical databases.
•Provide operational support to Flexrotor customers, operators, service centers, and UAS/uncrewed system operators, coordinating with Engineering on improvements and procedures.
•Lead and manage the technical support team, including mentoring, performance reviews, cross-training, and workload planning.
•Manage documentation and technical deliverables, including service bulletins, modification requests, configurations, and technical event/fault analyses.
•Evaluate repair recommendations, analyze technical data and service trends, and respond to urgent requests during off-hours; support demos and technical presentations.

Travel: Extensive travel

Pay and Benefits

Salary: USD 118,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Bachelors’ degree in software, mechanical, or electrical engineering, or related field.
•8+ years of experience in Aerospace, UAS, Software, or related industry.
•Proficient in basic electrical and complex mechanical skills, with strong product knowledge.
•Ability to read and interpret drawings (blueprints), engineering documentation, and FAA regulations with respect to helicopters.
•Must be able to work in the US without a current or future need for visa sponsorship.

Experience:AerospaceUASSoftware

Education:Bachelor's

Skills:LeadershipMentorshipTroubleshootingData analysisClear communication

Licenses:FAA Regulations

Tech Stack:SiebelSAPGoogle SuiteMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

2 days ago

Manager, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Resolve customer support requests and troubleshoot assigned products via phone, email, and technical databases.
•Provide operational support to Flexrotor customers, operators, service centers, and UAS/uncrewed system operators, coordinating with Engineering on improvements and procedures.
•Lead and manage the technical support team, including mentoring, performance reviews, cross-training, and workload planning.
•Manage documentation and technical deliverables, including service bulletins, modification requests, configurations, and technical event/fault analyses.
•Evaluate repair recommendations, analyze technical data and service trends, and respond to urgent requests during off-hours; support demos and technical presentations.

Travel: Extensive travel

Pay and Benefits

Salary: USD 118,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Bachelors’ degree in software, mechanical, or electrical engineering, or related field.
•8+ years of experience in Aerospace, UAS, Software, or related industry.
•Proficient in basic electrical and complex mechanical skills, with strong product knowledge.
•Ability to read and interpret drawings (blueprints), engineering documentation, and FAA regulations with respect to helicopters.
•Must be able to work in the US without a current or future need for visa sponsorship.

Experience:AerospaceUASSoftware

Education:Bachelor's

Skills:LeadershipMentorshipTroubleshootingData analysisClear communication

Licenses:FAA Regulations

Tech Stack:SiebelSAPGoogle SuiteMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn