Universal Banker (Type 2) RBWM (Lichfield, GB, WS13 6LB)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Resilience","Problem-solving"]

Provide first-point customer service in the Branch Customer Service Team, taking ownership of customers’ needs and delivering an exceptional, personalised experience. Educate customers on HSBC digital services and raise fraud awareness. Identify and support customers in vulnerable situations and with more complex banking needs, ensuring financial inclusion. Work full time across branch hours, complete 9-day in-branch training, and help maintain a high standard of customer experience through effective communication and empathy.

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FursaFursa
HSBC
HSBC
2 days ago

Universal Banker (Type 2) RBWM (Lichfield, GB, WS13 6LB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide first-point customer service in the Branch Customer Service Team, taking ownership of customers’ needs and delivering an exceptional, personalised experience. Educate customers on HSBC digital services and raise fraud awareness. Identify and support customers in vulnerable situations and with more complex banking needs, ensuring financial inclusion. Work full time across branch hours, complete 9-day in-branch training, and help maintain a high standard of customer experience through effective communication and empathy.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for customers in the Branch Customer Service Team and take ownership of their individual needs.
  • •Educate customers on HSBC digital services and raise fraud awareness.
  • •Identify customers in vulnerable situations and support them appropriately.
  • •Help customers with more complex banking needs so they feel supported in their choices.
  • •Deliver exceptional customer experience while working specified branch hours and attending required training.

Pay and Benefits

Salary: GBP 27,200 annually
Equity and Bonus:Equity
Perks:Health InsurancePensionPaid LeaveEmployee DiscountsLife AssuranceFlexible Benefits

Key Requirements

  • •Provide excellent communication to engage customers in effective conversations with empathy.
  • •Take ownership of customer enquiries through to resolution while delivering a personalised, friendly, efficient service.
  • •Show resilience in a continuously changing environment.
  • •Support customers with HSBC digital services education and fraud awareness.
  • •Identify customers who may be vulnerable and determine the best way to support them.
Skills:CommunicationEmpathyCustomer focusResilienceProblem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn