Manager, Product Management - US Card Core Platforms & Servicing

Discover Financial
Richmond, Chicago, New York
Full timeUSD 164,800 - 188,100 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Human-centered","Business-focused","Integrated problem solving","Transformational leadership","Cross-functional collaboration"]

Lead product strategy and execution for critical US card servicing and core platforms, driving technology-driven customer experiences across billions of interactions. Partner cross-functionally to modernize platforms, translate architectural trade-offs into actionable requirements, and improve observability and system safety. Manage teams building data ecosystems, agent servicing tools, document and correspondence platforms, and in-flight modernization efforts to support 24/7 agent operations.

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Discover Financial
Discover Financial
1 month ago

Manager, Product Management - US Card Core Platforms & Servicing

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead product strategy and execution for critical US card servicing and core platforms, driving technology-driven customer experiences across billions of interactions. Partner cross-functionally to modernize platforms, translate architectural trade-offs into actionable requirements, and improve observability and system safety. Manage teams building data ecosystems, agent servicing tools, document and correspondence platforms, and in-flight modernization efforts to support 24/7 agent operations.
Location: Richmond, Chicago, New York
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead mission-critical product initiatives across card core platforms and servicing capabilities powering customer and agent experiences.
  • •Drive under-the-hood innovation by managing scalable, well-managed, data-driven solutions for enterprise platforms.
  • •Translate technology and architectural trade-offs into actionable product requirements across channels, shared services, and servicing strategy.
  • •Lead day-to-day execution for migrating to a modernized core platform.
  • •Shape strategy for system observability and safety, including alerting, traceability, logging, automated controls, and real-time incident reduction.

Pay and Benefits

Salary: USD 164,800 - 188,100 annually
Perks:Health InsurancePaid Leave

Key Requirements

  • •Bachelor’s or Master’s degree in a quantitative field or Business/Marketing (or obtaining it by the scheduled start date), or a Bachelor’s degree in any field with at least 3 years of Product Management experience.
  • •Experience translating business strategy and analysis into consumer-facing digital products.
Experience:3+ years
Education:
Skills:Human-centeredBusiness-focusedIntegrated problem solvingTransformational leadershipCross-functional collaboration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn