Customer Services Specialist

Avery Dennison
Malaysia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Analytical research","Customer service","Executive reporting","Problem resolution"]

Serve as the primary contact for overseas customers, managing end-to-end order processing and resolving inquiries, sample requests, and concerns to drive retention and satisfaction. Analyze customer forecasts and inventory to support shipping plans, oversee production scheduling and logistics (booking, shipping, invoicing), and verify weekly shipping manifests. Handle monthly settlements for overseas warehouses and maintain timely email communication within service level agreements.

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Avery Dennison
Avery Dennison
23 hours ago

Customer Services Specialist

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary contact for overseas customers, managing end-to-end order processing and resolving inquiries, sample requests, and concerns to drive retention and satisfaction. Analyze customer forecasts and inventory to support shipping plans, oversee production scheduling and logistics (booking, shipping, invoicing), and verify weekly shipping manifests. Handle monthly settlements for overseas warehouses and maintain timely email communication within service level agreements.
Location: Malaysia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for overseas clients, managing end-to-end order processing and resolving inquiries and concerns.
  • •Analyze overseas customer forecasts and inventory levels to develop strategic shipping plans and support seamless supply chain operations.
  • •Oversee production scheduling for customer orders and proactively communicate delivery timelines while managing logistics, including booking, shipping, and invoicing.
  • •Execute accurate and timely monthly financial settlements for overseas warehouses in compliance with corporate financial guidelines.
  • •Monitor and verify weekly shipping manifests and use data to forecast future sales volumes and inventory requirements.

Key Requirements

  • •Bachelor’s degree in Marketing, Engineering, International Business, or a related discipline.
  • •Comprehensive understanding of international trade practices and regulations.
  • •Exceptional written and verbal communication skills in English.
  • •Proven ability to conduct in-depth analytical research and deliver professional executive reports.
  • •Ability to manage end-to-end order processing and international shipping-related customer needs.
Experience:International trade
Education:Bachelor's
Skills:CommunicationAnalytical researchCustomer serviceExecutive reportingProblem resolution
Languages:English

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn