Renewal Account Manager

Kong
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Customer-centric","Prioritization","Collaboration"]

Own and manage renewals for an assigned portfolio, engaging customers before renewal to align contract terms, value realization, and future needs. Create and present renewal quotes, proposals, and contracts using Salesforce and other tools. Partner with CSMs and SEs to handle customer questions, proactively mitigate churn, and negotiate pricing for win-win outcomes while identifying upsell and cross-sell opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kong
Kong
1 day ago

Renewal Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own and manage renewals for an assigned portfolio, engaging customers before renewal to align contract terms, value realization, and future needs. Create and present renewal quotes, proposals, and contracts using Salesforce and other tools. Partner with CSMs and SEs to handle customer questions, proactively mitigate churn, and negotiate pricing for win-win outcomes while identifying upsell and cross-sell opportunities.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and manage the renewal process for an assigned portfolio.
  • •Engage with customers before renewal to discuss contract terms, value realization, and future needs.
  • •Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.
  • •Collaborate with CSMs and SEs to address customer questions or technical requirements.
  • •Identify at-risk renewals, negotiate terms/pricing, and pursue upsell and cross-sell opportunities while providing improvement feedback to management.

Key Requirements

  • •Experience with account management renewals or customer success in a SaaS or technology environment.
  • •Proven ability to manage multiple accounts and prioritize tasks effectively.
  • •Strong communication and negotiation skills with a customer-centric approach.
  • •Experience using CRM systems such as Salesforce; renewal tools knowledge is a plus.
  • •Analytical mindset to interpret customer health data and usage metrics.
Experience:SaaSTechnologyCRM
Skills:CommunicationNegotiationCustomer-centricPrioritizationCollaboration
Tech Stack:SalesforceCRM

Company Brief

Kong
Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor