Sales Support Associate III

Tapestry
Massachusetts
Workplace: OnsiteFull timeUSD 15 - 21.75 hourlyFunction: SalesSkills: ["Customer service","Communication","Attention to detail","Organizational skills","Multitasking"]

Provide warm, professional customer service at the cash wrap and throughout the sales floor, serving as a brand ambassador. Accurately operate POS and maintain cash wrap organization while promoting add-ons and gift cards. Receive and process shipments, manage stockroom cleanliness, replenish inventory, and execute visual merchandising updates. Support loss prevention and housekeeping standards, respond to customer requests, and collaborate with team or management to keep store operations efficient.

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Tapestry
Tapestry
5 months ago

Sales Support Associate III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide warm, professional customer service at the cash wrap and throughout the sales floor, serving as a brand ambassador. Accurately operate POS and maintain cash wrap organization while promoting add-ons and gift cards. Receive and process shipments, manage stockroom cleanliness, replenish inventory, and execute visual merchandising updates. Support loss prevention and housekeeping standards, respond to customer requests, and collaborate with team or management to keep store operations efficient.
Location: Massachusetts
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Welcome clients with warmth and professionalism, anticipating needs and providing personalized assistance.
  • •Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
  • •Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
  • •Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
  • •Suggest add-on products and promote gift cards while capturing customer information where permitted.

Pay and Benefits

Salary: USD 15 - 21.75 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ year of previous retail experience (cashier/stock/sales), preferably in a luxury retail service environment.
  • •Knowledge of fashion trends and marketplace competition.
  • •Ability to operate POS accurately and use devices including iPad/laptop and Mobile POS.
  • •Strong attention to detail, organization, and multitasking in a fast-paced environment.
  • •Strong English language proficiency and ability to work flexible retail schedules including nights and weekends.
Experience:RetailLuxury retailFashion retail
Skills:Customer serviceCommunicationAttention to detailOrganizational skillsMultitasking
Languages:English
Tech Stack:POSIPadLaptopMobile POSInternetWalkie talkie

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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