Technical Support Engineer 1

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Troubleshooting"]

Provide technical support for Dell enterprise customers in the Spanish market, resolving installation, configuration, operation, and usage issues by phone, email, and online channels. Triage and prioritize customer-reported problems, perform remote diagnostics, analyze root causes, recommend solutions, and document outcomes. Collaborate with cross-functional teams, deliver operational excellence through proper escalation and quality closures, and share product feedback with Engineering.

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Dell
Dell
2 days ago

Technical Support Engineer 1

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide technical support for Dell enterprise customers in the Spanish market, resolving installation, configuration, operation, and usage issues by phone, email, and online channels. Triage and prioritize customer-reported problems, perform remote diagnostics, analyze root causes, recommend solutions, and document outcomes. Collaborate with cross-functional teams, deliver operational excellence through proper escalation and quality closures, and share product feedback with Engineering.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve customer-reported issues while working closely with other multi-functional teams.
  • •Provide feedback to Engineering to improve product quality and reliability.
  • •Determine priority levels and negotiate/set expectations with customers.
  • •Document relevant information and ensure timely customer communication with respect.
  • •Drive operational excellence through quality closures and proper escalation of issues.

Key Requirements

  • •Excellent communication skills in Spanish and English.
  • •Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.
  • •Knowledge of server and storage technologies, or the ability to quickly learn new technologies.
  • •Good understanding of networking fundamentals (WAN/LAN, DNS, DHCP, firewall solutions, load balancing).
  • •Knowledge of current server operating systems such as Windows and Linux.
Skills:CommunicationProblem-solvingTroubleshooting
Languages:SpanishEnglish
Tech Stack:ServerStorageWANLANDNSDHCPFirewallLoad balancingWindowsLinux

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor