NTT

4 weeks ago

L2 Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide L2 support for application issues through detailed analysis, including code fixes and rigorous testing when needed. Support product servers and clients on cutting-edge platforms, contribute to continuous improvement and continuous delivery, and help enhance application performance. Collaborate with team members in a global environment, deliver technical feedback to development teams, and perform detailed RCA in production with corrective actions.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide L2 support for issue resolution using detailed analysis.
•Help with code fixes and rigorous testing when required.
•Support product servers and clients on cutting-edge platforms.
•Perform detailed RCA of production issues and implement corrective actions.
•Enhance application performance and collaborate with development and other team members.

Key Requirements

•3+ years of relevant experience in application maintenance and support.
•Good knowledge of Unix and SQL, plus knowledge of other scripting languages.
•Knowledge of a programming language, preferably Java.
•Ability to collaborate effectively in a global environment.
•Validated communication skills to support global collaboration.

Experience:3+ years

Skills:CollaborationCommunicationTechnical feedback

Tech Stack:UnixSQLScripting languagesJava

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT