ECOM Operations Supervisor, Full-Time - Battersea

Reformation
United Kingdom
Workplace: OnsiteFull timeGBP 15+ hourlyFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Problem-solving","Interpersonal skills","Self-motivation"]

Oversee daily operations for online retail returns, ensuring they’re completed on time and in line with ECOM standards. Lead and coach ECOM associates, maintain tools and metrics for store best practices, and execute business processes and documentation. Partner cross-functionally with warehouse, customer service, merchandising, and marketing to resolve escalated issues, manage inventory accuracy, and incorporate store feedback into broader operational improvements.

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Reformation
Reformation
1 day ago

ECOM Operations Supervisor, Full-Time - Battersea

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Oversee daily operations for online retail returns, ensuring they’re completed on time and in line with ECOM standards. Lead and coach ECOM associates, maintain tools and metrics for store best practices, and execute business processes and documentation. Partner cross-functionally with warehouse, customer service, merchandising, and marketing to resolve escalated issues, manage inventory accuracy, and incorporate store feedback into broader operational improvements.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee the completion of daily online retail returns operations in a timely manner
  • •Partner cross-functionally to ensure execution of applicable policies, procedures, and updates
  • •Implement and manage tools and metrics that support store best practices
  • •Resolve escalated issues and order discrepancies in coordination with customer service
  • •Lead, coach, and support ECOM associates while ensuring operational standards and excellent customer service

Pay and Benefits

Salary: GBP 15 hourly
Perks:Health InsuranceDentalVisionPaid LeaveRetirementCommuter Benefits

Key Requirements

  • •1+ years relevant experience in a fast-paced, creative service environment
  • •Experience working with a sales or retail organization and/or operationally intensive business
  • •Familiarity with desktop, mobile, tablet, and digital technologies
  • •Strong interpersonal skills to work effectively with diverse personalities
  • •Ability to work in a fast-paced environment and solve problems dependably in ambiguity
Experience:E-commerce logisticsRetail
Skills:LeadershipCommunicationProblem-solvingInterpersonal skillsSelf-motivation
Languages:English
Tech Stack:DesktopMobileTabletDigital technologies

Company Brief

Reformation
Designs and sells sustainable, trend-driven women's apparel and accessories with an emphasis on eco-friendly materials, ethical production, and transparent supply chains. Operates direct-to-consumer retail and e-commerce channels.
Industry: Fashion & Apparel
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2009
WebsiteLinkedIn