Customer Success Manager

BlueCargo
Atlanta
Workplace: HybridFull timeUSD 100,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Influencing","Client-centric mindset","Problem-solving","Analytical thinking","Negotiation","Organizational skills","Time management"]

Own the full customer lifecycle for assigned accounts, serving as the primary point of contact from onboarding and implementation through adoption, expansion, and retention. Drive renewals while monitoring usage and success metrics to improve satisfaction and ROI. Act as a trusted advisor, run trainings and QBRs, and advocate for customer feedback to cross-functional teams to enhance product and customer experience.

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FursaFursa
BlueCargo
BlueCargo
2 days ago

Customer Success Manager

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the full customer lifecycle for assigned accounts, serving as the primary point of contact from onboarding and implementation through adoption, expansion, and retention. Drive renewals while monitoring usage and success metrics to improve satisfaction and ROI. Act as a trusted advisor, run trainings and QBRs, and advocate for customer feedback to cross-functional teams to enhance product and customer experience.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage long-lasting customer relationships across all levels and teams.
  • •Deliver user trainings, run scheduled check-ins and QBRs, and monitor adoption and customer satisfaction.
  • •Identify expansion opportunities, build account plans, and collaborate with sales on expansion solutioning and closing.
  • •Track customer usage performance and KPIs to improve satisfaction, retention, and ROI.
  • •Serve as a trusted advisor and advocate for customers internally to improve product roadmap and customer experience.

Pay and Benefits

Salary: USD 100,000 - 140,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor's degree in Business, Analytics, Supply Chain, Operations, or a relevant field.
  • •6+ years in a customer-facing role (Customer Success, Account Management, Sales, or Client Services) in logistics, transportation, and/or tech.
  • •Excellent written and verbal communication and interpersonal skills with the ability to influence outcomes.
  • •Commercially driven, client-centric mindset with strong problem-solving and analytical abilities.
  • •Familiarity with CRM software and data analytics tools, plus ability to present insights using Google Slides and Sheets.
Experience:6+ yearsLogisticsTransportationTechnologySaaS
Education:Bachelor's in Business, Analytics, Supply Chain, Operations (or relevant fields)
Skills:CommunicationInterpersonal skillsInfluencingClient-centric mindsetProblem-solvingAnalytical thinkingNegotiationOrganizational skillsTime management
Tech Stack:CRMGoogle SlidesGoogle Sheets

Company Brief

BlueCargo
Provides a digital cargo and freight management platform for shippers and carriers, offering shipment booking, tracking, documentation automation, and optimization tools to streamline ocean and multimodal logistics operations.
Industry: Supply Chain Technology
Website