Remote Customer Service Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for users, responding to inquiries via email, chat, and telephone with empathy and professionalism. Diagnose customer issues, provide solutions within company guidelines, maintain accurate records, and escalate unresolved problems for quick handover and follow-up. Collect customer feedback to inform product, marketing, and technical improvements while meeting performance targets in a fully remote, full-time role.

Location: Boston

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer enquiries via email, chat, and telephone in a timely and professional manner.
•Identify and assess customer needs, providing appropriate solutions and alternatives within company guidelines.
•Resolve product or service problems by clarifying the complaint, determining the cause, and explaining the best solution.
•Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
•Escalate unresolved issues to internal teams and gather customer feedback to share with product, marketing, and technical teams.

Pay and Benefits

Salary: USD 25 - 50 hourly

Perks:Remote Work

Key Requirements

•Proven experience in a customer service or client support role.
•Exceptional written and verbal communication skills with a professional, empathetic tone.
•Strong problem-solving and critical-thinking abilities with attention to detail.
•Proficiency using CRM systems and other customer service software.
•Strong organisational skills to manage multiple priorities effectively.

Skills:CommunicationEmpathyProblem-solvingCritical thinkingOrganizational skillsSelf-motivation

Tech Stack:CRMEmailChatTelephone

Company Brief

Qureos

Website

Loading job details...

Preparing the role view and application actions.

Qureos

1 week ago

Remote Customer Service Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer enquiries via email, chat, and telephone in a timely and professional manner.
•Identify and assess customer needs, providing appropriate solutions and alternatives within company guidelines.
•Resolve product or service problems by clarifying the complaint, determining the cause, and explaining the best solution.
•Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
•Escalate unresolved issues to internal teams and gather customer feedback to share with product, marketing, and technical teams.

Pay and Benefits

Salary: USD 25 - 50 hourly

Perks:Remote Work

Key Requirements

•Proven experience in a customer service or client support role.
•Exceptional written and verbal communication skills with a professional, empathetic tone.
•Strong problem-solving and critical-thinking abilities with attention to detail.
•Proficiency using CRM systems and other customer service software.
•Strong organisational skills to manage multiple priorities effectively.

Skills:CommunicationEmpathyProblem-solvingCritical thinkingOrganizational skillsSelf-motivation

Tech Stack:CRMEmailChatTelephone

Company Brief

Qureos

Website