Customer Experience Banker - State Rd Branch Cuyahoga Falls, OH

Serve as a financial concierge for walk-in customers, delivering excellent service while resolving issues and accurately processing transactions. Identify customers’ financial goals and recommend suitable deposit and other banking products. Grow consumer and business relationships through a disciplined follow-up and outbound calling process, referrals, and education on available banking services, while following all operational, security, risk, and regulatory policies.