Sr. Manager, Regional Guest Experience

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead and oversee strategies to enhance guest experience across regions (JED/RUH/DMM/MED), ensuring high customer satisfaction. Plan and conduct customer visits, coordinate inspections and hygiene audits, and provide operational and flight-related information to service teams. Own customer forecasting inputs, budget participation, and variance justifications. Deliver monthly and year-to-date customer statistics, identify improvement opportunities, and support Sales Director planning and annual budgeting.

Location: Riyadh, Jeddah

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Develop and execute regional guest-experience strategies across JED/RUH/DMM/MED.
•Ensure customer satisfaction through planned visits, audits, and a seamless, professional experience.
•Coordinate catering operations, including order/manuals/policies, packing and loading plans, and equipment requirements.
•Conduct food testing and presentations; ensure hygiene audits and inspections are completed within standards.
•Participate in budget preparation and forecasting, provide sales input to marketing, and prepare customer statistics and improvement suggestions.

Key Requirements

•Bachelor's degree in Business Administration
•10–15 years of experience
•Set and track sales account targets aligned with company objectives
•Knowledge of CRM software and MS Office (especially MS Excel)
•Excellent communication and negotiation skills

Experience:10-15 years

Education:Bachelor's in Business Administration

Skills:CommunicationNegotiationProblem-solvingOn-time deliveryBusiness acumen

Tech Stack:CRMMS OfficeMS Excel

Company Brief

CATRION

Website

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CATRION

4 weeks ago

Sr. Manager, Regional Guest Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Riyadh, Jeddah

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Develop and execute regional guest-experience strategies across JED/RUH/DMM/MED.
•Ensure customer satisfaction through planned visits, audits, and a seamless, professional experience.
•Coordinate catering operations, including order/manuals/policies, packing and loading plans, and equipment requirements.
•Conduct food testing and presentations; ensure hygiene audits and inspections are completed within standards.
•Participate in budget preparation and forecasting, provide sales input to marketing, and prepare customer statistics and improvement suggestions.

Key Requirements

•Bachelor's degree in Business Administration
•10–15 years of experience
•Set and track sales account targets aligned with company objectives
•Knowledge of CRM software and MS Office (especially MS Excel)
•Excellent communication and negotiation skills

Experience:10-15 years

Education:Bachelor's in Business Administration

Skills:CommunicationNegotiationProblem-solvingOn-time deliveryBusiness acumen

Tech Stack:CRMMS OfficeMS Excel

Company Brief

CATRION

Website