Senior Manager, Product Documentation

Sophos
Romania, Hungary
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Written communication","Analytical skills","Project management","Prioritization"]

Own the documentation strategy and standards for Sophos’s Digital Customer Experience (DCX), translating complex cybersecurity products into clear, trustworthy content across product help, API references, release notes, and more. Lead and grow a team of technical writers, set quality and performance metrics, and improve content operations through intake, audits, governance, and Agile release workflows. Partner with Product, Engineering, Customer Success, and Localization to drive measurable self-service impact, including AI-assisted documentation workflow evaluation.

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FursaFursa
Sophos
Sophos
1 month ago

Senior Manager, Product Documentation

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Last checked: 18 hours agoStatus: Live

Job Summary

Own the documentation strategy and standards for Sophos’s Digital Customer Experience (DCX), translating complex cybersecurity products into clear, trustworthy content across product help, API references, release notes, and more. Lead and grow a team of technical writers, set quality and performance metrics, and improve content operations through intake, audits, governance, and Agile release workflows. Partner with Product, Engineering, Customer Success, and Localization to drive measurable self-service impact, including AI-assisted documentation workflow evaluation.
Location: Romania, Hungary
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own a comprehensive documentation strategy aligned with product roadmaps, customer journey insights, and business priorities, including content architecture and team structure.
  • •Maintain and enforce documentation standards, style guides, taxonomy, accessibility requirements, and governance across all documentation surfaces.
  • •Directly manage a team of technical writers, coaching, developing talent, and planning capacity to meet roadmap demands.
  • •Improve documentation intake, review, and publishing workflows that integrate with Agile release cycles across product engineering teams.
  • •Partner cross-functionally with Product Management, Engineering, Customer Success, and Localization, providing updates on documentation health, progress, and roadmap status.

Key Requirements

  • •8+ years in technical writing/content strategy, with at least 3 years managing a documentation or content team.
  • •Lead documentation programs for enterprise SaaS/B2B products, including designing content architecture and improving documentation quality and usability.
  • •Strong people leadership skills, including providing constructive feedback and setting clear expectations for your team.
  • •Exceptional written communication and editorial judgment, including producing polished content yourself.
  • •Experience with documentation toolchains (e.g., Mkdocs, MadCap Flare, Confluence) and integrating documentation into Agile engineering release cycles.
Experience:SaaSB2BCybersecurity
Skills:LeadershipWritten communicationAnalytical skillsProject managementPrioritization
Tech Stack:MkdocsMadCap FlareConfluenceAI-assisted authoringStructured contentDocs-as-code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos
Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Abingdon, United Kingdom
Founded: 1985
WebsiteLinkedIn