Customer Specialist in Training

CarMax
Texas
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver a customer-first experience by guiding customers through vehicle sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, manage inventory check-in and scanning, and perform cosmetic inspections to uphold CarMax Quality Standards. Handle administrative paperwork and coordinate service appointments, ensuring repair order invoices are accurate and transactions are properly processed. Maintain a clean, safe work area and follow CarMax EH&S requirements.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist in Training

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver a customer-first experience by guiding customers through vehicle sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, manage inventory check-in and scanning, and perform cosmetic inspections to uphold CarMax Quality Standards. Handle administrative paperwork and coordinate service appointments, ensuring repair order invoices are accurate and transactions are properly processed. Maintain a clean, safe work area and follow CarMax EH&S requirements.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications with exceptional customer service.
  • •Assess vehicle condition and document findings to support appraisals and communication with Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks such as printing reports and maintaining transaction paperwork.
  • •Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams to ensure a smooth experience.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Represent CarMax with strong communication skills and the confidence to guide customers through buying and servicing steps.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •Accurately manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •Possess a High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn