Director of Rooms

Kempinski
Doha
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: []

Lead Rooms Division operations for front office and guest services, ensuring service quality and guest satisfaction through KPI monitoring and daily walkthroughs. Own budget preparation, revenue monitoring, and profit/loss responsibility while coordinating with Revenue Management and Sales to maximize occupancy, rates, and revenue penetration. Manage labor costs and duty rosters, oversee safety-related procedures with the Fire & Safety team, and drive talent development, staffing, and career planning.

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Kempinski
Kempinski
1 day ago

Director of Rooms

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead Rooms Division operations for front office and guest services, ensuring service quality and guest satisfaction through KPI monitoring and daily walkthroughs. Own budget preparation, revenue monitoring, and profit/loss responsibility while coordinating with Revenue Management and Sales to maximize occupancy, rates, and revenue penetration. Manage labor costs and duty rosters, oversee safety-related procedures with the Fire & Safety team, and drive talent development, staffing, and career planning.
Location: Doha
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Ensure smooth operations across Rooms Division departments and deliver Kempinski Guest Experience and standards.
  • •Prepare and contribute to the hotel’s strategic plan, including budget preparation and revenue monitoring.
  • •Drive occupancy, rates, and profitability by coordinating with Revenue Management and Sales and optimizing revenue penetration market share.
  • •Manage labor cost controls, duty rosters, and workflow improvements to maximize productivity and quality.
  • •Lead talent development activities: training talents, recruiting/selecting candidates, conducting TTTTs, and creating career development plans.

Key Requirements

  • •Own Rooms Division operational performance and ensure guest satisfaction targets are met.
  • •Support and implement Talent Development initiatives, including identifying talents and supporting career development.
  • •Prepare hotel strategic plans and manage budget and revenue monitoring responsibilities.
  • •Coordinate with Revenue Management and Sales to maximize room occupancy, rates, and profits.
  • •Oversee labor cost controls, duty rosters, workflows, and policy/procedure implementation.

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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