Sales Operations Support Specialist – ADESA

Carvana
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Attention to detail","Communication","Organization","Time management","Problem-solving"]

Support the ADESA Sales Operations team by resolving Salesforce cases, managing digital auction channel escalations, and auditing vehicle listings across Timed, Dealerblock, and Simulcast. Reconcile inventory and title/redeem data across AutoIMS and AMS, produce routine and ad-hoc reporting for Sales Operations Managers, and handle client/3PR onboarding and system access. Use AI and automation tools to streamline workflows while maintaining data integrity in OpenLane and AMS.

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FursaFursa
Carvana
Carvana
2 days ago

Sales Operations Support Specialist – ADESA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support the ADESA Sales Operations team by resolving Salesforce cases, managing digital auction channel escalations, and auditing vehicle listings across Timed, Dealerblock, and Simulcast. Reconcile inventory and title/redeem data across AutoIMS and AMS, produce routine and ad-hoc reporting for Sales Operations Managers, and handle client/3PR onboarding and system access. Use AI and automation tools to streamline workflows while maintaining data integrity in OpenLane and AMS.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Oversee Salesforce case resolution and manage escalation workflows.
  • •Audit digital vehicle listings across Timed, Dealerblock, and Simulcast for accuracy.
  • •Reconcile vehicle inventory data across AutoIMS and AMS using regular inventory/title/redeem audits.
  • •Gather and issue routine and ad-hoc reporting, highlighting trends and key exceptions for Sales Operations Managers.
  • •Manage onboarding for clients and 3PRs, including VIN/listing updates, system access provisioning, and maintaining data integrity in OpenLane and AMS.

Pay and Benefits

Perks:401kPaid LeaveLearning Budget

Key Requirements

  • •High school diploma or equivalent; Bachelor’s degree preferred.
  • •0–2 years in an operational, administrative, data, or auction/automotive support role; entry-level candidates will be trained.
  • •Strong attention to detail, accuracy, and reliability with task completion within deadlines and SLAs.
  • •Working proficiency with Excel or Google Sheets and comfort learning proprietary platforms (AMS, AutoIMS, ADESA.com, Simulcast, OpenLane, DealerBlock).
  • •Comfort using AI/automation tools (e.g., Claude) and strong written/verbal communication plus organization and time management.
Experience:0AutomotiveAuctionMarketplace
Education:Bachelor's
Skills:Attention to detailCommunicationOrganizationTime managementProblem-solving
Languages:English
Tech Stack:SalesforceExcelGoogle SheetsAMSAutoIMSADESA.comSimulcastOpenLaneDealerBlockTimedClaudeAI automationVINPIIAutomations

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn