Member Services Professional

American Express
United Kingdom
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsSkills: ["Communication","Customer focus","Proactiveness","Collaboration","Resilience"]

Deliver exceptional, customer-facing service to American Express Card Members at the Centurion Lounge in London Heathrow. You’ll welcome members, take ownership of their experience from arrival to resolution, and use proactive problem-solving to address issues and build loyalty. Provide concierge, lifestyle, and travel consultation with minimal reservation assistance, while working as part of a cohesive, fast-paced lounge team.

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FursaFursa
American Express
American Express
2 months ago

Member Services Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Deliver exceptional, customer-facing service to American Express Card Members at the Centurion Lounge in London Heathrow. You’ll welcome members, take ownership of their experience from arrival to resolution, and use proactive problem-solving to address issues and build loyalty. Provide concierge, lifestyle, and travel consultation with minimal reservation assistance, while working as part of a cohesive, fast-paced lounge team.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome Card Members and provide access upon arrival at reception.
  • •Take ownership of the customer experience end to end and provide solutions for issues or concerns.
  • •Use the Customer First philosophy to meet Card Members’ needs and expectations.
  • •Provide concierge and lifestyle recommendations, and offer travel consultation and minimal reservation assistance.
  • •Partner with food and beverage lounge providers to accommodate Card Member needs.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceParental LeaveCounseling Support

Key Requirements

  • •Minimum of 1 year recent experience servicing premium customers.
  • •Airline, lounge, or travel industry experience, including reservation experience.
  • •Passion for proactively servicing customers and resolving their needs.
  • •Exceptional communication skills with the ability to provide confident recommendations.
  • •Ability to work flexible shifts including nights, weekends, additional hours when needed, and holidays.
Experience:1+ yearsTravel
Skills:CommunicationCustomer focusProactivenessCollaborationResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn