Allianz

16 hours ago

Werkstudent:in Call Center Solutions Technical Support 50-60% (Wallisellen (Zürich), Zürich, CH, 8304)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Support the configuration, optimization, and documentation of callflows to improve the customer journey in a modern contact center environment. Assist with onboarding and offboarding of users and handle technical questions as part of day-to-day operations. Analyze existing processes, propose improvements, and work closely with internal stakeholders to implement technical requirements. Gradually take ownership of assigned topics while contributing to the team’s success.

Location: Zurich

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Intern level

Key Responsibilities

•Support the configuration, optimization, and documentation of callflows to enable a smooth customer journey
•Assist with onboarding and offboarding of users and support with technical questions in day-to-day operations
•Analyze existing processes and bring improvement suggestions to optimize workflows
•Work closely with internal stakeholders to support implementation of technical requirements and changes
•Gradually take ownership of assigned topics and contribute to the team’s success

Pay and Benefits

Perks:Paid LeaveParental Leave

Key Requirements

•Currently enrolled in a degree program, ideally in an analytical field such as economics, computer science, or business informatics
•Technically oriented mindset with an independent, structured, and solution-oriented working style
•Team player with high reliability and attention to detail, enjoying collaboration with diverse stakeholders
•Proficient with MS Office and tools such as Jira, Confluence, and Miro, plus the ability to use AI-supported tools effectively
•Fluent German and very good English skills in spoken and written communication

Skills:IndependentStructuredSolution-orientedTeamworkReliabilityPrecisionCollaboration

Languages:GermanEnglish

Tech Stack:MS OfficeJiraConfluenceMiroChatGPTCopilotAI

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Allianz

16 hours ago

Werkstudent:in Call Center Solutions Technical Support 50-60% (Wallisellen (Zürich), Zürich, CH, 8304)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Zurich

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Intern level

Key Responsibilities

•Support the configuration, optimization, and documentation of callflows to enable a smooth customer journey
•Assist with onboarding and offboarding of users and support with technical questions in day-to-day operations
•Analyze existing processes and bring improvement suggestions to optimize workflows
•Work closely with internal stakeholders to support implementation of technical requirements and changes
•Gradually take ownership of assigned topics and contribute to the team’s success

Pay and Benefits

Perks:Paid LeaveParental Leave

Key Requirements

•Currently enrolled in a degree program, ideally in an analytical field such as economics, computer science, or business informatics
•Technically oriented mindset with an independent, structured, and solution-oriented working style
•Team player with high reliability and attention to detail, enjoying collaboration with diverse stakeholders
•Proficient with MS Office and tools such as Jira, Confluence, and Miro, plus the ability to use AI-supported tools effectively
•Fluent German and very good English skills in spoken and written communication

Skills:IndependentStructuredSolution-orientedTeamworkReliabilityPrecisionCollaboration

Languages:GermanEnglish

Tech Stack:MS OfficeJiraConfluenceMiroChatGPTCopilotAI

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn