Technical Account Manager

Okta
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Technical leadership","Problem-solving","Stakeholder management","Communication","Enterprise account management"]

Serve as a highly technical advisor for mid-market and enterprise customers, specializing in enterprise identity. Audit Okta (WIC and CIS) configurations and deployment architectures, proactively optimize implementations, and strengthen security posture. Triage complex IAM and technical escalations, align with executives and IT stakeholders, and eliminate recurring implementation bottlenecks with Product and Engineering. Create technical best-practice enablement content while adapting to evolving identity and security threats.

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FursaFursa
Okta
Okta
1 day ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as a highly technical advisor for mid-market and enterprise customers, specializing in enterprise identity. Audit Okta (WIC and CIS) configurations and deployment architectures, proactively optimize implementations, and strengthen security posture. Triage complex IAM and technical escalations, align with executives and IT stakeholders, and eliminate recurring implementation bottlenecks with Product and Engineering. Create technical best-practice enablement content while adapting to evolving identity and security threats.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Customer Success Managers to translate complex customer requirements into measurable business value for enterprise and mid-market portfolios
  • •Conduct architecture and security health checks by auditing Okta configurations and deployment architectures to strengthen security posture and accelerate adoption
  • •Track and influence account health metrics to reduce friction, prevent churn, and improve product usage
  • •Rapidly resolve escalations and complex architectural blockers by breaking down multi-layered IAM challenges into actionable steps
  • •Maintain deep product and domain expertise and drive enablement by creating technical best-practice guides and architecture patterns for internal and external audiences

Key Requirements

  • •5+ years of total IT experience, with at least 3 years hands-on experience as a Technical Account Manager (TAM) or comparable role in the IAM space
  • •Strong background in Technical Account Management, Technical Consulting, Solution Architecture/Architect, Solutions Engineering, Product Management, or similar roles
  • •Understanding of common software development practices and of identity and surrounding technologies
  • •Strong business acumen with a track record of owning enterprise customer relationships and escalations
  • •Excellent communication skills, including setting expectations and influencing customer behavior and account health metrics
Experience:IAM
Skills:Technical leadershipProblem-solvingStakeholder managementCommunicationEnterprise account management
Languages:English
Tech Stack:Okta Workforce Identity Cloud (WIC)Customer Identity Solutions (CIS)IAM

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn